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  • 1.  Incident Management Department and Location

    Posted Dec 08, 2012 03:13 AM

    Hi

    Where to  department and location in Service Desk so that while submitting incident we can select department and location.

    Is this imported from AD?

     



  • 2.  RE: Incident Management Department and Location

    Broadcom Employee
    Posted Dec 08, 2012 06:31 AM

    Department and Location are retrieved from CMDB at runtime (well, mostly at runtime, they are cached as well).