ServiceDesk

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  • 1.  Increase Attachment Size in ServiceDesk 7.5

    Posted May 20, 2014 02:13 PM

    I have read many posts for the older versions of ServiceDesk and Helpdesk, and they say to modify the web.config by adding the following:

    1. Locate the following line in this file:
      </system.web>
      
      
    2. Right above this line, add the following line:
      <httpRuntime maxRequestLength="8192"/>
      
    However my web.config already has this line:
    <httpRuntime useFullyQualifiedRedirectUrl="true" maxRequestLength="2097151" />
    Whenever I make a change to this line analysts can no longer click "Work Incident" without an error.
    Also to the best of my knowledge this line appears that it would limit me to 2MB attachments. I have tested this and I am able to upload up to 4MB. 
     
    Any suggestions are appreciated.


  • 2.  RE: Increase Attachment Size in ServiceDesk 7.5

    Posted Jun 11, 2014 10:44 AM

    Have you tried the following:

    http://www.symantec.com/business/support/index?page=content&id=TECH173330

    It states that it's for 7.5 so I would assume it should work.



  • 3.  RE: Increase Attachment Size in ServiceDesk 7.5

    Posted Jun 12, 2014 11:05 AM

    What kind of error are you getting? It might be malformed XML in the web.config, but if they can actually hit the website, it's probably not.

    If you readd that line when it's already present, that would definitely cause issues (website would be unusable, as above). There's also an "upper limit" on maxrequestlength that you can't over - you can't just use an arbitrarily large number (can't recall what ceiling is off top of my head... google may help).

    One other thing to note is that uploading a large document the web server is generally a "reactive" process... the web server has to first slurp up all the data before it realizes it's too big to process.