Client Management Suite

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  • 1.  Install failed error message: Failed to run action: CopyAgentFiles Tree

    Posted Mar 22, 2016 04:09 PM

    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: ==========================
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: AeXInstallPreCheck started
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: Symbolic link between 64 and 32 bit registry views either created or not required.
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: Current dir: C:\Users\jrasche\AppData\Local\Temp\AeX_{75625121-8E9B-4B7D-B12D-E24A8FC4D0A2}_5544.tmp
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: Required: Windows XP SP3 (x86), Windows XP SP2 (x64), Windows Server 2003 SP2 or above.
    Detected: Windows 8.1 Enterprise x64  (Version 6.3.9600)

    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: AeXInstallPreCheck Finished
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: ===========================
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: Passing control to AeXNSAgent
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: Command line: AeXNSAgentInst.exe  /install /installxml="C:\Users\jrasche\AppData\Local\Temp\AeX_{75625121-8E9B-4B7D-B12D-E24A8FC4D0A2}_5544.tmp\aexnsc.xml"
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: =========================================
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: Core Agent Installation started (PID: 1EBC)
    2016-03-22 12:50:38 P:7868   T:7584    INFO CoreUtil: Symbolic link between 64 and 32 bit registry views either created or not required.
    2016-03-22 12:50:38 P:7868   T:7584   *ERRR CoreUtil: GetInstallPath could not get the install path from InstallDir - error: 0x2
    2016-03-22 12:50:38 P:7868   T:7584    INFO CoreUtil: Checking minimum requirements
    2016-03-22 12:50:38 P:7868   T:7584    INFO CoreUtil: Required: Windows XP SP3 (x86), Windows XP SP2 (x64), Windows Server 2003 SP2 or above.
    Detected: Windows 8.1 Enterprise x64  (Version 6.3.9600)

    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: StopLegacyProcesses
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aexagentuihost.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aexagentuihost.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aexswdusruiwin.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aexswdusruiwin.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aexagentlogon.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aexagentlogon.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aexagentdesktop.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aexagentdesktop.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aexagentactivate.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aexagentactivate.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('aexnsclient'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('aexgaugesubsystem'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('aexnsclienttransport'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('aexnsclient'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: StopAClient
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aclntusr.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aclntusr.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('aclient'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: StopCoreAgent
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('AeXNSClientLauncher'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('AeXNSClient'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: AeXAgentUIHost.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('AeXAgentUIHost.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: AeXAgentActivate.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('AeXAgentActivate.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: AeXAgentUtil.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('AeXAgentUtil.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: SMATool.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('SMATool.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: AeXAgentUIHostSurrogate32.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('AeXAgentUIHostSurrogate32.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('AeXAgentSrvHost'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: CheckPackageIntegrity
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: DumpInstallationEnvironment
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: Installation environment:
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %AGENT_INSTALLATION_FOLDER% => D:\Altiris\Altiris Agent
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %INSTALL_SOURCE_FOLDER% => C:\Users\jrasche\AppData\Local\Temp\AeX_{75625121-8E9B-4B7D-B12D-E24A8FC4D0A2}_5544.tmp
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %PLUGINS_INSTALLATION_FOLDER% => D:\Altiris\Altiris Agent\Agents
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %PROGRAM_FILES_COMMON% => C:\Program Files (x86)\Common Files\Altiris
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %PROGRAM_FILES_COMMON_X64% => C:\Program Files\Common Files\Altiris
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %PROGRAM_FILES_COMMON_X86% => C:\Program Files (x86)\Common Files\Altiris
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %TARGET_PLATFORM% => x64
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: RemoveOldAutoRunAgentRegEntry
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: CopyAgentFilesTree
    2016-03-22 12:50:49 P:7868   T:7584   *ERRR CoreUtil: Install failed. Error message: Failed to run action: CopyAgentFilesTree
    2016-03-22 12:50:49 P:7868   T:7584    INFO Installer: Core Agent Installation Ended (PID: 1EBC)
    2016-03-22 12:50:49 P:7868   T:7584    INFO Installer: =======================================
    2016-03-22 12:50:49 P:5544   T:7436    INFO Installer: Setup application '"C:\Users\jrasche\AppData\Local\Temp\AeX_{75625121-8E9B-4B7D-B12D-E24A8FC4D0A2}_5544.tmp\AeXInstallPrecheck.exe" ' finished, exit code: The operation completed successfully (0x00000000)



  • 2.  RE: Install failed error message: Failed to run action: CopyAgentFiles Tree

    Posted Mar 28, 2016 08:49 AM

    What product is this for?



  • 3.  RE: Install failed error message: Failed to run action: CopyAgentFiles Tree

    Posted Mar 28, 2016 09:28 AM

    Thank you for responding can you please move over the discussion to this URL
    https://www-secure.symantec.com/connect/forums/install-failed-error-message-failed-run-action-copyagentfiles-tree-0

     

    I am Jrasche

     

    the product is CMS 7.6