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Install failed error message: Failed to run action: CopyAgentFiles Tree

  • 1.  Install failed error message: Failed to run action: CopyAgentFiles Tree

    Posted Mar 28, 2016 09:26 AM

    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: ==========================
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: AeXInstallPreCheck started
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: Symbolic link between 64 and 32 bit registry views either created or not required.
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: Current dir: C:\Users\jrasche\AppData\Local\Temp\AeX_{75625121-8E9B-4B7D-B12D-E24A8FC4D0A2}_5544.tmp
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: Required: Windows XP SP3 (x86), Windows XP SP2 (x64), Windows Server 2003 SP2 or above.
    Detected: Windows 8.1 Enterprise x64  (Version 6.3.9600)

    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: AeXInstallPreCheck Finished
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: ===========================
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: Passing control to AeXNSAgent
    2016-03-22 12:50:38 P:6932   T:7092    INFO InstallPrecheck: Command line: AeXNSAgentInst.exe  /install /installxml="C:\Users\jrasche\AppData\Local\Temp\AeX_{75625121-8E9B-4B7D-B12D-E24A8FC4D0A2}_5544.tmp\aexnsc.xml"
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: =========================================
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: Core Agent Installation started (PID: 1EBC)
    2016-03-22 12:50:38 P:7868   T:7584    INFO CoreUtil: Symbolic link between 64 and 32 bit registry views either created or not required.
    2016-03-22 12:50:38 P:7868   T:7584   *ERRR CoreUtil: GetInstallPath could not get the install path from InstallDir - error: 0x2
    2016-03-22 12:50:38 P:7868   T:7584    INFO CoreUtil: Checking minimum requirements
    2016-03-22 12:50:38 P:7868   T:7584    INFO CoreUtil: Required: Windows XP SP3 (x86), Windows XP SP2 (x64), Windows Server 2003 SP2 or above.
    Detected: Windows 8.1 Enterprise x64  (Version 6.3.9600)

    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: StopLegacyProcesses
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aexagentuihost.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aexagentuihost.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aexswdusruiwin.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aexswdusruiwin.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aexagentlogon.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aexagentlogon.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aexagentdesktop.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aexagentdesktop.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aexagentactivate.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aexagentactivate.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('aexnsclient'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('aexgaugesubsystem'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('aexnsclienttransport'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('aexnsclient'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: StopAClient
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: aclntusr.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('aclntusr.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('aclient'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: StopCoreAgent
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('AeXNSClientLauncher'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('AeXNSClient'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: AeXAgentUIHost.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('AeXAgentUIHost.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: AeXAgentActivate.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('AeXAgentActivate.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: AeXAgentUtil.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('AeXAgentUtil.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: SMATool.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('SMATool.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action started for process: AeXAgentUIHostSurrogate32.exe
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopProcess('AeXAgentUIHostSurrogate32.exe'): Process is not running
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopProcess action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO AeXUtility: StopService('AeXAgentSrvHost'): Service is not installed
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: StopService action succeeded
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: CheckPackageIntegrity
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: DumpInstallationEnvironment
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: Installation environment:
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %AGENT_INSTALLATION_FOLDER% => D:\Altiris\Altiris Agent
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %INSTALL_SOURCE_FOLDER% => C:\Users\jrasche\AppData\Local\Temp\AeX_{75625121-8E9B-4B7D-B12D-E24A8FC4D0A2}_5544.tmp
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %PLUGINS_INSTALLATION_FOLDER% => D:\Altiris\Altiris Agent\Agents
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %PROGRAM_FILES_COMMON% => C:\Program Files (x86)\Common Files\Altiris
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %PROGRAM_FILES_COMMON_X64% => C:\Program Files\Common Files\Altiris
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %PROGRAM_FILES_COMMON_X86% => C:\Program Files (x86)\Common Files\Altiris
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: %TARGET_PLATFORM% => x64
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: RemoveOldAutoRunAgentRegEntry
    2016-03-22 12:50:38 P:7868   T:7584    INFO Installer: + Running action: CopyAgentFilesTree
    2016-03-22 12:50:49 P:7868   T:7584   *ERRR CoreUtil: Install failed. Error message: Failed to run action: CopyAgentFilesTree
    2016-03-22 12:50:49 P:7868   T:7584    INFO Installer: Core Agent Installation Ended (PID: 1EBC)
    2016-03-22 12:50:49 P:7868   T:7584    INFO Installer: =======================================
    2016-03-22 12:50:49 P:5544   T:7436    INFO Installer: Setup application '"C:\Users\jrasche\AppData\Local\Temp\AeX_{75625121-8E9B-4B7D-B12D-E24A8FC4D0A2}_5544.tmp\AeXInstallPrecheck.exe" ' finished, exit code: The operation completed successfully (0x00000000)



  • 2.  RE: Install failed error message: Failed to run action: CopyAgentFiles Tree

    Posted Mar 28, 2016 09:31 AM

    The Product is CMS 7.6.  Everything worked okay until i did the upgrade from 7.5 to 7.6 and ran all the HF.

     

    The error will pop up when you try to install 7.6 exe on any client.

    Steps taking

    Run with UAC turned off

    Ran with Admin rights

    Run with Admin rights via CMD line 

    same error.