Hi,
Please try the following steps it should be able to resolve your issue.
1) Check whether there is an incorrect entry in the DNS host file for the CCS Application Server.
2) Ensure that port 1431 is not blocked by firewall or router between the CCS Apps Server and the CCS console.
3)
Cause
During the installation of the CCS Application Server there is a checkbox to turn on SSL for the Database. If the SSL checkbox is turned on but SSL is not configured & no SSL certificate is created, then the CCS Appserver Console will not launch.
Solution
The SSL certificate used for the database connection has expired. To resolve the issue, the following three solutions are presented:
1) Renew the SSL certificate on the Microsoft SQL Server database hosting the CCS databases.
or
2) Run the dn:\Program Files (x86)\Symantec\CCS\Reporting and Analytics\Application Server\Symantec.CSM.ConfigureServiceAccount.exe. The Symantec.CSM.ConfigureServiceAccount.exe will allow you to change to a service account that is not tied to the SSL encryption in the database. Before this can be run, the new Service Account that the product will be changed to, should have identical permissions setup within the Microsoft SQL Server database via Microsoft SQL Server Studio. Simply check the permissions of the current Service Account in Microsoft SQL Server & make the same changes to the new Service Account.
or
3) Reinstall CCS & do not use SSL for Microsoft SQL Server configuration.
4)
Cause
This issue is generally caused by the existence of duplicate SPN entries or incorrectly configured SPN entries. Reviewing the SymConsole logs will likely reveal errors similar to the one detailed above.
Solution
Check for duplicate SPN entries either by using the setspn -X command or by using the CCSSPNUTIL.exe utility which is found in the "C:\Program Files\Symantec\CCS\Reporting and Analytics\Application Server" directory. Any duplicate entries should be removed. Only one SPN configured per Directory service user and Application service user should exist.
Eg.
Symantec.CSM.DSS/ccsdir.oaklea.ts
Symantec.CSM.DSS/ccsdir
Symantec.CSM.AppServer/ccsapp.oaklea.ts
Symantec.CSM.AppServer/ccsapp
Let me know how it goes :)