Endpoint Protection

I have d/l'd the Small Business Edition and am having the following issues. Any assistance is appreciated.

Issues are deployment: I am using the End Point Client small business edition (12.0.122). I have about 25 computers that I have tried to push the update out to. I have 3 that will not receive the update. All are similar environments. Windows Vista 64bit.

I have tried to remote push. We have tried the e-mail method; we have tried the setup.exe package. With the setup.exe package; the installer goes through the motions and appears to finish; but the client was never installed.

Upload the install log so that the reason of install failure can be verified
go to start - run - %temp%\SEP_INST.log

search for 1st return value 3 then copy and 10-15 lines above return value 3 and paste it over here.

Here is the log from one computer will post from the other 2 computers as well if the logs turn out different than this one waiting to get them back from the end-users.. This is actually the entire log:

=== Verbose logging started: 11/11/2009  11:01:37  Build type: SHIP UNICODE 4.05.6001.00  Calling process: C:\Windows\SysWOW64\MSIEXEC.EXE ===

MSI (c) (E8:A8) [11:01:37:022]: Resetting cached policy values

MSI (c) (E8:A8) [11:01:37:022]: Machine policy value 'Debug' is 0

MSI (c) (E8:A8) [11:01:37:022]: ******* RunEngine:

           ******* Product: C:\Users\...\Symantec AntiVirus Win64.msi

           ******* Action:

           ******* CommandLine: **********

MSI (c) (E8:A8) [11:01:37:023]: Client-side and UI is none or basic: Running entire install on the server.

MSI (c) (E8:A8) [11:01:40:023]: Failed to grab execution mutex. System error 258.

MSI (c) (E8:A8) [11:01:40:029]: Cloaking enabled.

MSI (c) (E8:A8) [11:01:40:029]: Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (E8:A8) [11:01:40:039]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (c) (E8:A8) [11:01:40:041]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (E8:A8) [11:01:40:043]: MainEngineThread is returning 1618

=== Verbose logging stopped: 11/11/2009  11:01:40 ===

The first one looks a 64 bit machine . and install ended just as it started..Did you turn off User Access Control on this one ?

For the second one it shows

CreateProcessAndWait( LUCHECK.EXE ) returned 206
for that follow this doc

Install fails with "CreateProcessAndWait( LUCHECK.EXE ) returned 206" in the install log

http://service1.symantec.com/support/ent-security.nsf/docid/2009100514432648?Open&seg=ent
 

gentMainCA: Copying C:\Users\KevinDamen\AppData\Local\Temp\Symantec\Windows\winsxs\vlv6b2rp.6fi\amd64_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_9d1c6ce0.manifest to C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\Cache\Windows\winsxs\vlv6b2rp.6fi\amd64_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_9d1c6ce0.manifest
AgentMainCA: Copying C:\Users\KevinDamen\AppData\Local\Temp\Symantec\Windows\winsxs\vlv6b2rp.6fi\msvcm80.dll to C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\Cache\Windows\winsxs\vlv6b2rp.6fi\msvcm80.dll
AgentMainCA: Copying C:\Users\KevinDamen\AppData\Local\Temp\Symantec\Windows\winsxs\vlv6b2rp.6fi\msvcp80.dll to C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\Cache\Windows\winsxs\vlv6b2rp.6fi\msvcp80.dll
AgentMainCA: Copying C:\Users\KevinDamen\AppData\Local\Temp\Symantec\Windows\winsxs\vlv6b2rp.6fi\msvcr80.dll to C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\Cache\Windows\winsxs\vlv6b2rp.6fi\msvcr80.dll
AgentMainCA: Call CopyDirRecursive C:\Users\KevinDamen\AppData\Local\Temp\Symantec\Windows\winsxs\vxgs54we.kj4 C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\Cache\Windows\winsxs\vxgs54we.kj4
AgentMainCA: Created Directory C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\Cache\Windows\winsxs\vxgs54we.kj4
AgentMainCA: Created Directory C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\Cache\Windows\winsxs\vxgs54we.kj4
AgentMainCA: Copying C:\Users\KevinDamen\AppData\Local\Temp\Symantec\Windows\winsxs\vxgs54we.kj4\8.0.50727.762.cat to C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\Cache\Windows\winsxs\vxgs54we.kj4\8.0.50727.762.cat
AgentMainCA: Copying C:\Users\KevinDamen\AppData\Local\Temp\Symantec\Windows\winsxs\vxgs54we.kj4\8.0.50727.762.policy to C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\Cache\Windows\winsxs\vxgs54we.kj4\8.0.50727.762.policy
AgentMainCA: Call CopyDirRecursive C:\Users\KevinDamen\AppData\Local\Temp\Symantec\Windows\winsxs\zwubcbxg.etb C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\Cache\Windows\winsxs\zwubcbxg.etb
AgentMainCA: Created Directory C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\Cache\Windows\winsxs\zwubcbxg.etb
AgentMainCA: Created Directory C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\Cache\Windows\winsxs\zwubcbxg.etb
AgentMainCA: Copying C:\Users\KevinDamen\AppData\Local\Temp\Symantec\Windows\winsxs\zwubcbxg.etb\8.0.50727.762.cat to C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\Cache\Windows\winsxs\zwubcbxg.etb\8.0.50727.762.cat
MSI (s) (0C:78) [15:37:22:912]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
AgentMainCA: Copying C:\Users\KevinDamen\AppData\Local\Temp\Symantec\Windows\winsxs\zwubcbxg.etb\8.0.50727.762.policy to C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\Cache\Windows\winsxs\zwubcbxg.etb\8.0.50727.762.policy
MSI (s) (0C:78) [15:37:22:913]: Executing op: CustomActionSchedule(Action=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=1281,Source=BinaryData,Target=_StopCcSetMgrOnOverOrBrokenInstall_Rol@4,)
MSI (s) (0C:78) [15:37:22:917]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
MSI (s) (0C:78) [15:37:22:918]: Executing op: CustomActionSchedule(Action=StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=1025,Source=BinaryData,Target=_StopCcSetMgrOnOverOrBrokenInstall@4,)
MSI (s) (0C:6C) [15:37:22:920]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIB4BF.tmp, Entrypoint: _StopCcSetMgrOnOverOrBrokenInstall@4
2009-11-12-15-37-23-113 : ccLib::CRegistry::Open(101) : RegOpenKeyEx() != ERROR_SUCCESS, Software\Symantec\InstalledApps, 0x00000002

MSIASSERT - 2009-11-12-15-37-23-113 : CInstalledApps::GetInstAppsDirectory() : reg.Open() == FALSE
:
MSIASSERT - 2009-11-12-15-37-23-114 : CInstalledApps::GetCCDirectory() : GetInstAppsDirectory() == false
:
2009-11-12-15-37-23-114 : CInstalledApps::GetSymSharedDirectory() : "C:\Program Files (x86)\Common Files\Symantec Shared"

2009-11-12-15-37-23-114 : CInstalledApps::GetCCDirectory() : "C:\Program Files (x86)\Common Files\Symantec Shared"

MSIASSERT - 2009-11-12-15-37-23-115 : cc::StopServiceAndDepAtAnyCost(366) : Unable to openService ccSetMgr. Error=1060:
MSI (s) (0C:78) [15:37:23:162]: Executing op: ActionStart(Name=InstallLiveUpdate_RB.479D9157_6569_48B2_97C9_6F35A45064AC,,)
MSIASSERT - StopCcSetMgrOnOverOrBrokenInstall: Unable to stop ccSetMgr:
MSI (s) (0C:78) [15:37:23:163]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate_RB.479D9157_6569_48B2_97C9_6F35A45064AC,ActionType=3329,Source=BinaryData,Target=UnInstallLiveUpdate,CustomActionData=C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\LiveUpdate\lucheck.exe)
MSI (s) (0C:78) [15:37:23:164]: Executing op: ActionStart(Name=InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC,,)
MSI (s) (0C:78) [15:37:23:164]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC,ActionType=3073,Source=BinaryData,Target=InstallLiveUpdate,CustomActionData=C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\LiveUpdate\lucheck.exe)
MSI (s) (0C:50) [15:37:23:166]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIB5BA.tmp, Entrypoint: InstallLiveUpdate
LUCA: InstallLiveUpdate enter.
LUCA: C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206
CustomAction InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (0C:78) [15:37:38:907]: User policy value 'DisableRollback' is 0
MSI (s) (0C:78) [15:37:38:907]: Machine policy value 'DisableRollback' is 0
Action ended 15:37:38: InstallFinalize. Return value 3.

3rd computer has the same error as the 2nd one
LUCA: C:\Users\KEVIND~2\AppData\Local\Temp\IVBTOXCY\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 206

follow the same documen

Install fails with "CreateProcessAndWait( LUCHECK.EXE ) returned 206" in the install log

http://service1.symantec.com/support/ent-security.nsf/docid/2009100514432648?Open&seg=entt