Endpoint Protection

So we had a symantec engineer come by and showed me how to set SEPM up. I am fairly sure the SEPM is setup correctly as he did most of the work. Today I am trying to use Altiris to deploy SEP to a few test boxes and am having no luck. After some testing I ran the setup.exe on the client PC by hand. This setup.exe was created from within the SEPM by right clicking the client and telling it to export (selecting the correct container I want to put them in and the correct features I want installed). When done by hand I am able to see the above error message. Figuring I had accidently clicked the wrong client in SEPM I recreated the package, and I created one for the 64bit client as well. I now know for a fact that each client package was created from the correct client entry wihtin SEPM. If I run either of these two clients (32 or 64 bit) the client fails with the above error.

1. What version of SEP/SEPM are you using anything older than 11.0.6070.xx you should download the new version from

https://fileconnect.symantec.com

2. Is your Processor Itanium?..If yes then its not supported.
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2010041307181848

Are you exporting the client package through the web based console?

I am exporting through the web console in SEPM.
I have tried on some VMs we have which are hosted by an iTanium server (256 proc, nice box). I have also tried it on my own cheap HP box witch is your basic desktop (Pentium quad core).

SEPM says I have clients version 11.0.6.6005.562

Check the size of the setup.exe's ( client package )..is it 60-70 mb

There is an issue with RU6 while exporting using the web console. Currently there is a case open with Symantec support.
Try exporting with the Java client or directly from the SEPM.

See this thread for more info - https://www-secure.symantec.com/connect/forums/exporting-client-pkgs-ru6-web-based-console#comment-3992641