ServiceDesk

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  • 1.  Installing Service Desk 8.0, unable to complete

    Posted Mar 23, 2016 04:38 PM

    Installed prerequisites, Workflow and Process Manager, but unable to proceed because of error:

    Workflow Server to ProcessManager Portal Connection - Unable to connect.

    UnableToConnect_0.JPG

    The install log ends with "Installation Finished Successfully".

    The logicbase.serverextensions.exe.log repeats this error:

    "3632:0014 2016-03-23 15:54:20.636 Error System.Net.WebException: The remote server returned an error: (404) Not Found.
     at System.Net.HttpWebRequest.GetResponse()
     at LogicBase.Framework.DynamicProxy.GetServiceDescription()
     at LogicBase.Framework.DynamicProxy.AddMethod(DynamicWebMethod WebMethod)
     at LogicBase.ServerExtensions.Core.JobInvoker.Run()"

    I suspect an IIS issue, but not sure what needs to be changed.

    Thank You

     



  • 2.  RE: Installing Service Desk 8.0, unable to complete

    Posted Mar 24, 2016 04:52 AM

    I had the same issue with one install and this fixed it:

    https://support.symantec.com/en_US/article.TECH212841.html

    Cause

    In this instance, in Local Machine Info Editor, the URL value for the default (local) server was configured with https://<servername>, however the use HTTPS box was not checked. 

    Solution

    Modifying the URL value to be http://<servername> corrected the failure with the prerequisite check.



  • 3.  RE: Installing Service Desk 8.0, unable to complete

    Posted Mar 24, 2016 09:30 AM

    Thanks. I don't think this applies here, still think an IIS issue. In IIS, if I attempt to open any feature in Process Manager, I get this error:

     

    error.JPG

     



  • 4.  RE: Installing Service Desk 8.0, unable to complete

    Posted Mar 24, 2016 10:14 AM

    Can you get to the ProcessManager login URL?

    Did the PM db create and can you access it?



  • 5.  RE: Installing Service Desk 8.0, unable to complete

    Posted Mar 24, 2016 10:38 AM

    Cannot browse to the Process Manager URL. And, within IIS, selecting Browse *.80 (http) brings up HTTP Error 500.19 - configuration data for the page is invalid.

     



  • 6.  RE: Installing Service Desk 8.0, unable to complete
    Best Answer

    Posted Mar 24, 2016 11:25 AM

    Set the App Pool to your Service Account and set SWFSVR service to that too.

     

    Did you register aspnet?

    aspnet_regiis –ga <domain\ServiceDeskServiceAccount> 

    ISAPU and CGI Restrictions

    Make sure v4 is Allowed for both Framework and Framework64

    aspnet_regiis -i



  • 7.  RE: Installing Service Desk 8.0, unable to complete

    Posted Mar 25, 2016 11:59 AM

    Alex, Thank you. I actually called Support, but registering and allowing .NET was key.



  • 8.  RE: Installing Service Desk 8.0, unable to complete

    Broadcom Employee
    Posted Mar 28, 2016 09:54 AM

    From that screenshot, there are a couple more things around prerequisites you might want to double check. Notably, Windows Authentication is required in IIS for pass-through authentication to work in the Process Manager Portal.