Messaging Gateway

Hi all.

We have Vontu DLP and enabled the Vontu DLP Connect (on the Compliance page).

It seems to work well, except it is producing strange effects with some messages.

We have some email generated by our app servers (javamail) and sent to clients.  Well, since we turned on Vontu DLP Connect, the clients started receiving those messages as a message attached to another message.

Normally they receive these messages just as simple plain text email, with all the contect in the message body, not attachments.

With Vontu DLP turned on, they receive the email with the correct subject and From/To lines, but the body is blank. However there is another message attached to that without any From or To or Subject, but it has the right information in the body.

Has anyone seen anything like that?

Hi,

is SBG also set to add an annotation to these messages?
This KB article may match you scenario:
service1.symantec.com/SUPPORT/ent-gate.nsf/docid/2009093017144254

In any case I'd suggest to contact Support.

Regards,

Federico

Thank you very much!

How did you find this article? I have been searching all over the place.

Hi,

I think I used "vontu" and "attachment" but sitll searching internally is different.
If that's the solution please mark it as such so others can make use of the article / post.

Thanks,

Federico