Endpoint Protection

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  • 1.  Internet Explorer 11 fail to launch

    Posted Sep 20, 2017 11:01 AM

    Just a heads up, we ran into an issue with a handful of Windows 7 x64 workstations with the upgrade from SEPM 12.1 to SEPM14.0 MP2.

    Installing the SEP14 client, IE fails to launch.  When users (even local administrators) try to launch IE, via command line or taskbar/start menu/desktop shotcurt, the process starts for a second then silently exits.

    We tested different Feature Sets for the installer, and it came down to Advanced Download Protection (which also unchecks SONAR because ADP is a required component).

     

    This isn't affecting all Windows 7 workstations running SEP14 clients (version 14.0.2415.0200), just a handful out of hundreds.  Still trying to isolate the WHY of that.  Has anyone else experienced this behavior?



  • 2.  RE: Internet Explorer 11 fail to launch

    Posted Sep 20, 2017 11:05 AM

    I don't see anything in the public KB related to this issue. You'll want to get a support case opened up so they can start root cause analysis.