Data Loss Prevention

Hi i have a problem, i installed DLP but in the login i saw the message: 

Invalid Username/Password or Disabled Account

Is the "Caps Lock" light on your keyboard on?

Did you forget or misspell your username, password or role name? If so, please contact the system administrator for assistance.  

I attached an image, and i need to know why show me this? i configured all same that the documents and videos of Symantec in the internet, i hope that you can help to me...

What username are using to connect?

If this is a fresh install than the Administrator account is the only account with a login.  Note that I used a Captial A, usernames are case sensitive.

If you are using AD accounts make sure the samaccountname values match case sensitive with what you have in AD and also in DLP.  For example if the samAccount  Name value is JonathanJ then the DLP username has  to be JonathanJ as well

hello,

 If you forgot Administrator password or mistype it during installation, you could reset it using a software available in SymantecDLP/Protect/bin directory on your enforce server (adminpasswordReset). You will need to use DLP DB account password in order to do it.

If you use AD authentication, dont forget that you must first create the account in DLP (using samaccountname as login).

After several errors, account will be locked so you will need an other account (with correct privilege) to unlock it.

 Regards.