Client Management Suite

After a installation of all CMS 7.0 modules and triying to configure Inventory Solution, browser returns this error:

Altiris Notification Server Error

The following error occurred on the page 'OfflineClientTaskPolicy.aspx':

Unknown or unspecified error.

Exception Trace:

No details available
Server event log shows:
Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date:  6/28/2010
Time:  11:48:25 AM
User:  N/A
Computer: SERVERNAME
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 6/28/2010 11:48:25 AM
Event time (UTC): 6/28/2010 3:48:25 PM
Event ID: 6563f811ea6f4ca796fbfe861548aa71
Event sequence: 14
Event occurrence: 3
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/1/Root/Altiris/Inventory-5-129222131296923674
    Trust level: Full
    Application Virtual Path: /Altiris/Inventory
    Application Path: E:\Program Files\Altiris\Inventory\Web\
    Machine name: SERVERNAME
 
Process information:
    Process ID: 2144
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
 
Exception information:
    Exception type: NullReferenceException
    Exception message: Object reference not set to an instance of an object.
 
Request information:
    Request URL: http://SERVERNAME/Altiris/Inventory/Policies/OfflineClientTaskPolicy.aspx?itemGuid=225067fa-37b3-4b3a-af01-a9c37bb553d6&TreeGuid=15ce669d-efdb-483b-9e2c-7e3aafc88093&Url=http6/28/2010 11:48:25 AMaAn unhandled exception has occurred.fAn unhandled exception has occurred.flocalhostAn unhandled exception has occurred.faltirisAn unhandled exception has occurred.fconsoleAn unhandled exception has occurred.ftree.aspx6/28/2010 11:48:25 AMfTreeGuid6/28/2010 11:48:25 AMd15ce669d-efdb-483b-9e2c-7e3aafc88093RCM\altirisDOMAIN\USERNAMEConsoleGuid6/28/2010 11:48:25 AMd1b22db4e-a898-443f-9b99-855b1653d3f5&ConsoleGuid=1b22db4e-a898-443f-9b99-855b1653d3f5&ParentGuid=00000000-0000-0000-0000-000000000000
    Request path: /Altiris/Inventory/Policies/OfflineClientTaskPolicy.aspx
    User host address: HOST IP ADDRESS
    User: DOMAIN\USERNAME
    Is authenticated: True
    Authentication Type: Negotiate
    Thread account name: DOMAIN\USERNAME
 
Thread information:
    Thread ID: 22
    Thread account name: DOMAIN\USERNAME
    Is impersonating: False
    Stack trace:    at Altiris.Inventory.Web.Policies.OfflineClientTaskPolicy.Page_Init(Object sender, EventArgs e)
   at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
   at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
   at System.Web.UI.Control.OnInit(EventArgs e)
   at System.Web.UI.Page.OnInit(EventArgs e)
   at Altiris.NS.UI.Controls.PageCachePage.OnInit(EventArgs e)
   at Altiris.NS.UI.AltirisPage.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
 

One KB suggests you check your Software Library location to make sure it's a valid UNC path.  And a thread on the topic (Google 'OfflineClientTaskPolicy.aspx')  indicates that several had to open tickets with support.  You may need to do the same.

If you check the Software Library location and make sure it's a valid UNC path, does that resolve the issue?

Hi AG-TRNXS

First backup your Symantec CMDB!!!!

Run the following SQL SP against your Symantec CMDB an check how long does it take!

EXECUTE sp_Inv_Policy_Status @PolicyGuid=N'225067fa-37b3-4b3a-af01-a9c37bb553d6', @Culture=N'en-US'

After that run the attached sp_Inv_Policy_Status_sql SP against your Symantec CMDB

Now run the EXECUTE sp_Inv_Policy_Status @PolicyGuid=N'225067fa-37b3-4b3a-af01-a9c37bb553d6', @Culture=N'en-US'
again and it should run much faster then the first time!!

This should solve the Problem!!
Network23

mclemson and Network23 thanks for your feedback and quick responce...

First I already open a case with Symantec today and I also try Network23 recommendations by running; 
On Symantec _CMDB DB > EXECUTE sp_Inv_Policy_Status @PolicyGuid=N'225067fa-37b3-4b3a-af01-a9c37bb553d6', @Culture=N'en-US' and after that running the sp_Inv_Policy_Status_sql SP and finally run again the EXECUTE sp_Inv_Policy_Status @PolicyGuid=N'225067fa-37b3-4b3a-af01-a9c37bb553d6', @Culture=N'en-US' without luck!!

Having same results!