Hello,
We have been having this problem since the installation of Altiris, it might be something that I have yet to understand correctly but would appreciate your input.
We have pushed out the agent to all of our machines and the have since received the "sub-agents / plugins" from the site server within a couple of hours. This works fine, if you visit the machine then you can see the sub agents are present by clicking on the "Setting" button of the agent. The trouble is that it takes 24 hours before the Site Server receives the inventory telling it that the "sub-agents / plugins" are install, during this down time it is impossible to push software deployment tasks as the site server correctly says the machine doesn't have the necessary "sub-agents / plugins" available.
I have read a bit on the internet and it seemed that we could manually speed this up by forcing the client to send their inventory to the console, but unfortunately this doesn't seem to make any different to how long the site server takes to relaise that the client actually has the "sub-agents / plugins" installed.
Where the whole thing gets a little more confusing for me is that I believe this is an internal service on the site server as if I push the "sub-agents / plugins" and then turn the computer off (so their is no communication with the site server) then it still takes 24 hours to get the inventory, so it seems the information had been sent to the site server just not processed.
I hope this explains the problem, if you need any more details then please do post back...!
I would like to know if this is by design? and if so is there a work around to force the console to update the inventory.
Thanks,
John Gerhardt
Aiglon College