Email Security.cloud

 View Only

  • 1.  IP Address Removal - Email Bouncebacks

    Posted Jan 13, 2017 07:01 PM

    I'm having a problem with sending e-mails off of Outlook. The issue is, certain customized email address associated to Symantec keep getting bounced back for over a week now. We've checked out IP on your blacklist tool remover, and it said our IP wasn't associated to any blacklist, yet we still cannot send emails out.

    The error from emails bouncing back is:

    host cluster1a.us.messagelabs.com [85.158.139.103]
    SMTP error from remote mail server after RCPT

    Our IP Address is: 198.57.193.16

    Is there any way we can be removed? Thanks in advance.



  • 2.  RE: IP Address Removal - Email Bouncebacks

    Broadcom Employee
    Posted Jan 16, 2017 05:33 AM

    Hello

     

    I'm looking into this issue for you now.



  • 3.  RE: IP Address Removal - Email Bouncebacks
    Best Answer

    Broadcom Employee
    Posted Jan 16, 2017 05:57 AM

    Hello

     

    I have now cleared the issue with your IPs so you should see no further issues.

     

    Thank you



  • 4.  RE: IP Address Removal - Email Bouncebacks

    Posted Jan 16, 2017 01:19 PM

    Hello,

    Great news. Thanks so much for your help & your time spent looking into this for us!! My boss will be extremely happy hearing this news.

    Best,

    Cameron