Messaging Gateway

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  • 1.  IP addresses blocked by Message Labs

    Posted May 10, 2017 04:03 AM

    Hi,

    Our mail server is hosted by ezihosting.com and our IP address is constantly being blocked by messagelabs.

    The IP address in question is 27.50.70.87 (mail.boldfood.com.au). I have submitted the IP for removal, but a few days later it gets blocked again.

    We have several clients that use messagelabs and we are unable to do business with them. I have checked with our hosting company and there is no SPAM being sent from this domain.

    We have updated our SPF records as well.

     

    Would you be able to add this IP or DNS enrty in the witelist on your servers?

     

    Thanks very much,

    James



  • 2.  RE: IP addresses blocked by Message Labs

    Broadcom Employee
    Posted May 10, 2017 10:22 AM

    You should review this document and consider putting in an inquery into why you keep getting relisted:

    https://support.symantec.com/en_US/article.TECH82881.html