Email Security.cloud

 View Only
  • 1.  IP blacklisted as snow shoe host

    Posted Jun 07, 2017 11:54 AM

    Hello,

    so I had to register in order to post to Symantec's forum. This is due to the fact that I have received no response to Investigate form query, nor the IP address in question has been removed from your black list.

     

    The IP address 37.59.140.2 was found to have a negative reputation. Reasons for this assessment include:

    • The host has been observed sending spam in a format that is similar to snow shoe spamming techniques.

    To request that this IP address reputation be cleared, check the applicable boxes below and click Investigate.

     

    Few facts:

    - The IP in question has sent no spam;

    - ClamAV scanner is in place;

    - Outgoing spam control software is in place;

    - IP is green when checked via mxtoolbox.com;

    - The host is running CloudLinux + cPanel (+ CSF).

     

    Can you please remove the black list? It's doing quite amount of harm for our customers.

    Thank you very much.



  • 2.  RE: IP blacklisted as snow shoe host

    Posted Jun 08, 2017 06:24 AM

    Hi Simo,


    I have checked the IP 37.59.140.2 against the .cloud Blacklist and can confirm that these are not listed with us and we would not be blocking your emails for this reason.


    We will not be blocking your connections when sending emails from any of those IPs to our .cloud customers.

    Should you still have issues sending to Symantec customers, it may be part of the Messaging gateway products to which the .cloud team have no access to. If you do have problems with them, you will need to raise this in their Forum:

    https://www.symantec.com/connect/security/forums/messaging-gateway

    Please set this thread as resolved to ensure others do not add to it.

    Kind regards

    Kevin Brosnan

    Tier 2 Senior technical support engineer



  • 3.  RE: IP blacklisted as snow shoe host

    Posted Jun 08, 2017 07:35 AM

    Hey,

    thank you for checking this! I will do as you instructed



  • 4.  RE: IP blacklisted as snow shoe host

    Posted Jun 08, 2017 09:21 AM

    Hi Simo.

    Thanks for the reply. Can you please set this Thread as resolved to prevent others adding to it.

    Kind regards

    Kevin Brosnan



  • 5.  RE: IP blacklisted as snow shoe host

    Posted Jun 22, 2017 09:50 AM

    Hi Simo,

    Just following up on this topic and wondered if you need any further assistance on this matter.

    If the issue has since been resolved. Please can you set this thread as resolved to prevent others adding to it.

    Kind regards

    Kevin Brosnan
    Tier 2 Senior Technical Support Engineer

    CompTIA Security+ Certified



  • 6.  RE: IP blacklisted as snow shoe host

    Posted Jun 28, 2017 03:23 AM

    Hi Simo,

    Just following up on this topic and wondered if you need any further assistance on this matter.

    If the issue has since been resolved. Please can you set this thread as resolved to prevent others adding to it.

    Kind regards

    Kevin Brosnan
    Tier 2 Senior Technical Support Engineer

    CompTIA Security+ Certified