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  • 1.  IP Blocked

    Posted Mar 07, 2017 01:20 PM

    I am getting the following message from our mail server:

    Could not connect to 'cluster9a.us.messagelabs.com(85.158.139.103)' (error 10060)

     

    Our IP address is 66.194.15.66



  • 2.  RE: IP Blocked

    Posted Mar 08, 2017 02:51 AM

    Hi Dave,

    You should not need to connect to a secondary cluster, cluster9a.us.messagelabs.com will not be the primary MX record for any of our customers and if it is they are configured wrong.

    I have checked your IP against our internal blacklists and also checked the reputation of your IP. You are not on our blacklists but your reputation is bad. I will reset the reputation of your IP accross our infrastructure and confirm once complete.

    Kind Regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer.



  • 3.  RE: IP Blocked
    Best Answer

    Posted Mar 08, 2017 02:57 AM

    Hi Dave,

    I have now reset your reputation of your IP across our infrastructure. Your should no longer have issues sending emails to our customers.

    Please can you set this thread as resolved to ensure others do not add to it.

     

    Kind regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer.