Email Security.cloud

Often my ip address is blocked by symantec antispam. I have already seen and seen again I do not have any reported abuse. For several times, some on the same day, I have to enter http://ipremoval.sms.symantec.com/lookup/ to request the removal of my ip address. My question is: how to make this permanent? since I am not a spammer.

Thank´s for solution.

My Ip: 164.132.49.180

Hi Fabiano,

For security of our network and our customers we can never whitelist IP's that do not belong to us. Our customers can whitelist IP's for their email only. I'm ever so sorry about this but if this happens again you can request delisting in here and we can get this removed by our spam engineers.

Please do let me know if you require any further information.

Kind regards

Kevin Brosnan

Tier 2 Senior Technical Support Engineer

Hi Kevin. Thank ´s for response.

My address is again listed:

IP Address Found: 164.132.49.180

Hi Fabiano,

I have again checked our blocklist and that IP is not listed and emails from that IP will not be blocked by us? I have also increased the confidence of that IP accross our network.

There is no reason why we would block your emails based on that IP.

Please do let me know if you have any further information concerning this as currently we do not have issues with that IP.

Kind regards

Kevin Brosnan

Hi Kevin

Can see in the image below, it is still appearing as a negative reputation.

Hi Fabiano,

Where are you getting this information from? I have checked that IP and can confirm that the Confidence is High and the IP is not listed on our blocklist.

So our .cloud (Use to be Messagelabs) servers will not reject your email.

Kind regards

Kevin Brosnan

Hi Kevin
This output I am getting at symantec's own site: http://ipremoval.sms.symantec.com/lookup/.

I am trying to send to the chubb.com who is using the symantec antispam.

It turns out that the emails do not even reach the destination.
By the way, at this moment it appears in the site: http://ipremoval.sms.symantec.com/lookup/ that I am blocked.

Hi Fabiano,

Now I can see where your getting this Information from. This is in reference to our Messaging Gateway products. This particular Forum is for .cloud products. As mentioned your reputation of the IP 164.132.49.180 is high on the .Cloud infrastructure and it is not listed on our products block list.

In order to get the IP reputation increased on there side you will need to address this on there forum.

I'm sorry I cannot assist you further on this but I do not have access to their product infrastructure.

Please post your request in this Forum to get this issue resolved:

https://www.symantec.com/connect/security/forums/messaging-gateway

Also can you please set this Thread as resolved to prevent others commenting on this particular Thread.

Kind regards and sorry I cannot assist you.

Kevin Brosnan

Tier 2 Senior Technical Support Engineer

Hi Kevin

I'm sorry for the mistake, I did not even see it was the wrong forum!