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  • 1.  IP Blocked by Message Labs [198.49.76.226]

    Posted Aug 14, 2017 01:33 PM

    Hello,

    Our client is currently unable to send e-mail messages to message lab clients. Any attempts to do so are greeted with the following error:

    ==

    501 Connection rejected by policy [7.7] 17811, please visit www.messagelabs.com/support for more details about this error message.

    ==

    We have confirmed this IP does not have any signs of outbound spam, currently maintains a Neutral e-mail reputation, and is not listed on either of Symantec's IP reputation tools:

    http://ipremoval.sms.symantec.com/lookup/

    http://www.symantec.com/security_response/landing/spam/

     

    We request that this IP be reviewed and the blacklisting removed. If the listing cannot be removed, please provide additional information that may help us resolve this issue.

    Regards,

    --
    Abuse Response Analyst
    HostDime, Inc.



  • 2.  RE: IP Blocked by Message Labs [198.49.76.226]

    Posted Aug 16, 2017 02:04 PM

    Hello,

    We have not received a response from you.

    We have provided evidence that this IP should not be blocked and await a response.

    Regards,



  • 3.  RE: IP Blocked by Message Labs [198.49.76.226]

    Broadcom Employee
    Posted Aug 21, 2017 09:43 AM

    Hi

    Apologies for the delay in response.

    In order to have this investigated please follow the submission steps laid out in this process.

    https://support.symantec.com/en_US/article.TECH82881.html

    Thank you

    Ian Tiller

    Tier 2 Senior Techncial Support Engineer