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  • 1.  IP Blocked. But our IP not have a negative reputation.

    Posted Apr 26, 2017 02:06 AM

     

    149

    Dear Supports Engineers, connections from our IP addresses 84.54.97.55 are blocked, but IP not have a negative reputation.

    How can I unblock/delist my IP?

    Thanks!



  • 2.  RE: IP Blocked. But our IP not have a negative reputation.

    Posted Apr 26, 2017 07:33 PM

    Hi,

    Have you reviewed and tried the steps in this technical article?

    https://support.symantec.com/en_US/article.TECH82881.html

    Kristen



  • 3.  RE: IP Blocked. But our IP not have a negative reputation.

    Broadcom Employee
    Posted Apr 27, 2017 04:32 AM

    Hi

    Your IP had been throttled as at some point in the past we have seen spammy content from it.

    I have cleared the throttling now so you should be able to send mails however should we see further spammy content from this IP then the throttling will increase again.

    Kind regards

    Ian Tiller

    Tier 2 Senior Technical Support Engineer