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IP Blocked, request removal and still hasnt happened.

  • 1.  IP Blocked, request removal and still hasnt happened.

    Posted Apr 10, 2017 05:44 PM

    Hello,

     

    We have put in several requests for removal of our IP from having been blocked for email to customers of yours. We had an outbreak that was corrected and the issue resolved and have been removed off all other blacklists but yours. Please de-list us. Our IP is 50.200.60.78 Thank you!



  • 2.  RE: IP Blocked, request removal and still hasnt happened.

    Posted Apr 18, 2017 08:33 AM

    Hi RyanCB

    I am resetting your reputation of that IP now. I will advise once complete.

    Kind regards

    Kevin Brosnan

    Tier 2 Senior technical support engineer



  • 3.  RE: IP Blocked, request removal and still hasnt happened.

    Posted Apr 18, 2017 08:37 AM

    Hi Ryan CB

    I can now confirm that I have now reset the confidence of the IP 50.200.60.78 and this IP is not listed on our blacklist.


    This will fix the issue and you will no longer get issues sending emails from that IP to our customers.


    Please set this thread as resolved to prevent other people adding to it.


    Kind regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer



  • 4.  RE: IP Blocked, request removal and still hasnt happened.

    Posted Apr 18, 2017 12:28 PM

    Hello,

     

    It looks like we are still showing when i check via this.

     

    http://www.symantec.com/security_response/landing/spam/

     

     



  • 5.  RE: IP Blocked, request removal and still hasnt happened.

    Posted Apr 19, 2017 03:21 AM

    Hi Ryan,


    I have checked the IP against the .cloud Blacklist and can confirm that these are not listed with us and the reputation is still good after the reset I performed yesterday, I can confirm that the .cloud infrastructure would not be blocking your emails for this reason.

    With the details you have provided you may wish to inform the Messaging gateway products to which the .cloud team have no access to. If you do have problems with them, you will need to raise this in their Forum:

    https://www.symantec.com/connect/security/forums/messaging-gateway

    Also you could provide samples to our antispam team who can update the brightmail team to help prevent further false positives.

    To analyze a false positive sample, Symantec must receive the original false positive email:
    •As an "message/rfc822" email attachment*
    •One email attachment per submission**

    Send the false positive sample as an email attachment to the following address:

    CLOUDfeedback@feedback-87.brightmail.com

    For more detailed information on how to submit, please take a moment to review the below article.

    https://support.symantec.com/en_US/article.TECH233...

    Kind regards

    Kevin Brosnan

    Tier 2 Senior technical support engineer



  • 6.  RE: IP Blocked, request removal and still hasnt happened.

    Posted Apr 19, 2017 11:40 AM

    We have corrected an issue which had us flagged on your blacklist.  I have put in a request for investigation and for 2 weeks now it hasnt been corrected. We can not email customers of yours due to this. Our IP that was flagged is 50.200.60.78



  • 7.  RE: IP Blocked, request removal and still hasnt happened.

    Posted Apr 20, 2017 02:27 PM

    Hello Ryan,

    I reviewed your IPs and it is not currently listed on any internal block list or being throttled on our Email Security.Cloud systems, for which this forum is for. If you are encountering an error emailing domains protected by the Symantec Email Security.Cloud, I would recommend you provided us with the bounce back you receive so we can properly advise you on how to proceed. Otherwise, please follow the information that has been provided by my colleague above.

    Regards,
        
    Ben Beaulieu
    Sr Technical Support Engineer



  • 8.  RE: IP Blocked, request removal and still hasnt happened.

    Posted May 02, 2017 06:40 AM

    I also have the same problem with this IP address: 95.141.47.94

    Submitted removal request multiple times and still listed on http://www.symantec.com/security_response/landing/spam/

    This page also reports that fwd/rev lookup does not exist but clearly it does exist and is active.

    Not on any other blacklists or listed as bad reputation anywhere else.

    Can you please remove my IP from your bad reputation list?

     

    Thank you

    Tom Nelson



  • 9.  RE: IP Blocked, request removal and still hasnt happened.

    Broadcom Employee
    Posted May 02, 2017 06:53 AM

    Hi Tom

    This forum specifically relates to the Email Security.cloud products.

    The URL http://www.symantec.com/security_response/landing/spam/ relates to Symantec Messaging Gateway products.

    The correct link for the forums for that product is https://www.symantec.com/connect/security/forums/messaging-gateway

    If you raise your query in that forum one of the engineer that support that product will be able to assist you.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer



  • 10.  RE: IP Blocked, request removal and still hasnt happened.

    Posted May 05, 2017 03:27 AM

    Hi Ryan,

    Please can you set this Thread as resolved to ensure others do not add to it.

    Kind regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer



  • 11.  RE: IP Blocked, request removal and still hasnt happened.

    Posted May 18, 2017 03:08 AM

    Hi Ryan,

    Just following up on this and wondered if you require any further information.

    If not please can you set this thread as resolved to prevent others adding to it.

    Kind regards

    Kevin Brosnan
    Tier 2 Senior Technical Support Engineer
    CompTIA Security+ Certified