Email Security.cloud

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  • 1.  IP relisted & cant de-list

    Posted Jul 02, 2017 04:59 PM

    Hi

    My IP "162.214.16.233" keeps getting blacklisted daily & now I can't de-list it. Its currently not on any other blacklist apart from symantec. This is the bounce back email:

    This is the mail delivery agent at Symantec Email Security.cloud.

    I was unable to deliver your message to the following addresses:

    arti.asharma@vodafone.com.fj

    Reason: 550 Message refused by Trustwave SEG SpamProfiler

    The message subject was: [Suspected Spam]: VODAFONE FIJI LTD The message date was: Thu, 15 Jun 2017 12:31:47 +1200 The message identifier was: 8C/03-01999-9F3D1495 The message reference was: server-12.tower-188.messagelabs.com!1497486323!113655423!9

    Please do not reply to this email as it is sent from an unattended mailbox.

    Contact your email administrator if you need more information, or instructions for resolving this issue.

    Please help resolve this



  • 2.  RE: IP relisted & cant de-list

    Broadcom Employee
    Posted Jul 04, 2017 03:22 AM

    Hi

    Do you have a more recent example of a mail that has failed?

    Looking at the error you're seeing it does not look as though Symantec is the cause of this mail being blocked. It looks to be third party scanner that the recipient is using. 

    If I can see a more recent example (ideally in the last 7 days) I can take a look at our logs and confirm if this is the case or not.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer