Email Security.cloud

Dear Symantec Team,

I host an uncompromised dedicated server on 192.99.8.30 where I install one VM with CPANEL, LITESPEED, CSF ... I have 10 clients there, two of my clients related me some clientes did not receive email from domain ... I check SPF, DKIM, DMARC, Blacklists, and not found anything, I request ip investigation but still no way to fix my problem ... well, in my last try, I request to CPANEL for check my server ... and all is ok ... So, I request, remove my dedicated IP and my VM from your list, because my client have problem to send mail to two clients ... and I have problem with this ... 

Please let me know what we can do to clear the reputation for our IP permanently.

Kind regards,

Moreira, E

I forgote ip from CPANEL VM: 192.99.75.224

thanks

Hi Moreira,

I have checked the IP against the .cloud Blacklist and can confirm that these are not listed with us and we would not be blocking your emails for this reason.

We will not be blocking your connections when sending emails from any of those IPs to our .cloud customers.

Should you still have issues sending to Symantec customers, it may be part of the Messaging gateway products to which the .cloud team have no access to. If you do have problems with them, you will need to raise this in their Forum:

https://www.symantec.com/connect/security/forums/messaging-gateway

Please set this thread as resolved to ensure others do not add to it.

Kind regards

Kevin Brosnan

Tier 2 Senior technical support engineer

Hi Brosnan,

thanks for your answer.

but look bellow:

The IP address 192.99.8.30 was found to have a negative reputation. Reasons for this assessment include:

• The host has been observed sending spam in a format that is similar to snow shoe spamming techniques.

To request that this IP address reputation be cleared, check the applicable boxes below and click Investigate.

The IP address 192.99.75.224 was found to have a negative reputation. Reasons for this assessment include:

• The host has been observed sending spam in a format that is similar to snow shoe spamming techniques.

To request that this IP address reputation be cleared, check the applicable boxes below and click Investigate.

im still have problem ...

Hi Brosnan,

No news about my problem? thanks

Hi er2mit

I have checked both of those IP's provided and can confirm that we are not blocking any connections from those IP's and neither IP is on any of the .cloud blocklists.

We will not be blocking your connections when sending emails from any of those IPs to our .cloud customers.

Should you still have issues sending to Symantec customers, it may be part of the Messaging gateway products to which the .cloud team have no access to. If you do have problems with them, you will need to raise this in their Forum:

https://www.symantec.com/connect/security/forums/messaging-gateway

Please set this thread as resolved to ensure others do not add to it.

Kind regards

Kevin Brosnan

Tier 2 Senior technical support engineer