Email Security.cloud

Dear sirs

Our mail server 212.129.54.20 listed in your blacklist with a bad reputation. Each day for a couple od weeks I request an investigation at http://ipremoval.sms.symantec.com/lookup/ and the problem isn't resolved yet.This issue is costing to our company a lot of problems with our customer using Symantec mail security and so rejecting our emails.
Our server is used for regular emails and never used to send spams or illigal emails. Our mail server is not listed in any worldwide blacklist but yours. There is no spam coming out from our mail server, there is no virus on our mail server.

Please help me to solve this problem ?

Regards
Mohamed

Hi Mohamed,

I have checked the IP against the .cloud Blacklist and can confirm that these are not listed with us and we would not be blocking your emails for this reason.

We will not be blocking your connections when sending emails from any of those IPs to our .cloud customers.

Should you still have issues sending to Symantec customers, it may be part of the Messaging gateway products to which the .cloud team have no access to. If you do have problems with them, you will need to raise this in their Forum:

https://www.symantec.com/connect/security/forums/messaging-gateway

Please set this thread as resolved to ensure others do not add to it.

Kind regards

Kevin Brosnan

Tier 2 Senior technical support engineer