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  • 1.  IPs blocked by MessageLabs - Connection timed out

    Posted Feb 22, 2018 05:44 AM

    Hi,

    We start using new IPs provided by OVH to host web sites and they seems to be blocked by many email filters and MessageLabs refuse any connection from them. Theses IPs seems to be used to send spam some month ago. The IPs are 54.36.200.48/28.

    Some logs :

    6B566A215     88331 Wed Feb 21 18:22:57  ***@cook-and-gift.com
(connect to cluster4.us.messagelabs.com[216.82.251.34]:25: Connection timed out)
                                         ***@hudsonjeans.com

67769A214     87713 Wed Feb 21 18:22:57  ***@cook-and-gift.com
(connect to cluster4.us.messagelabs.com[216.82.242.179]:25: Connection timed out)
                                         ***@hudsonjeans.com

    The removal lookup page (http://ipremoval.sms.symantec.com/lookup/) see no problem. It may be a network issue (some firewall blocking any connection).

    Some know who to contact to remove this restriction?

    Regards,

     

     



  • 2.  RE: IPs blocked by MessageLabs - Connection timed out

    Posted Feb 23, 2018 04:32 AM

    I have exactly the same issue. We moved to a new server recently and have been having issues only with medialabs. Similarly, we are not showing up on your removal lookup page, but emails time out. Our IP is 185.77.175.243.

     

    I emailed Investigation@review.symantec.com yesterday with details and examples but have not heard back. How long should it normally take for a reply from there?