Endpoint Protection

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  • 1.  “IPS update date is showing “not available” in management console “

    Posted Aug 04, 2014 06:18 AM

    Hello Everyone

    I have a problem with IPS update date which is showing “not available” in management console and causing the big red X in Home.

    There isn’t any problem on the clients but the console report is not showing correct update dates.

    (I have studied the links below and seemingly, the problem is just on the Servers which their Database has been installed on SQL 2008 R2,  not embedded.)

    In these links have been told that this problem is solved in version 12.1.2 :

    http://www.symantec.com/connect/forums/1212015-intrusion-prevention-signatures-not-available-0

    http://www.symantec.com/business/support/index?page=content&id=TECH184064

     

    But our problem continue in version 12.1.4104.4130 or RU4 MP1a .

    (Console and client versions: 12.1.4104.4130

    Server: windows server 2008 R2

    Database: SQL 2008 R2)



  • 2.  RE: “IPS update date is showing “not available” in management console “

    Posted Aug 04, 2014 07:23 AM

    How many SEP client having error ?

    Try this and redownload virus definaion.

    Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content

    Article:TECH166923  | Created: 2011-08-10  | Updated: 2014-04-28  | Article URL http://www.symantec.com/docs/TECH166923


  • 3.  RE: “IPS update date is showing “not available” in management console “

    Posted Aug 04, 2014 07:55 AM

    I would suggest a support call:

    How to create a new case in MySymantec

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    Phone numbers to contact Tech Support:

    Regional Support Telephone Numbers:

        United States: https://support.broadcom.com (407-357-7600 from outside the United States)
        Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
        United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/support/contact_techsupp_static.jsp



  • 4.  RE: “IPS update date is showing “not available” in management console “

    Broadcom Employee
    Posted Aug 04, 2014 12:22 PM

    Hi,

    I would also suggest to follow this article.

    Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content

    http://www.symantec.com/docs/TECH166923

    It seems definitions are corrupted. 

     



  • 5.  RE: “IPS update date is showing “not available” in management console “

    Posted Aug 04, 2014 12:40 PM
    Create case, as there are some issue with client reporting to sepm and issue viewing log or report shows wrong information. On the home screen in console.