Endpoint Encryption

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  • 1.  ISO file to Decrypt via bootable.

    Posted May 17, 2017 10:08 PM

    SEE Full Disk Edition version 8.2.0, AES with 256-bit key

    The above is what i'm using and i know its already EOL but now im facing problems where by the system is not able to boot to windows. The error stated 'The Symantec Endpoint Encryption Volume files contain errors. Run recover.' So in order for me to run recover, i believe a dycryption is needed before i can run recovery.

    Have been searching for the tools but most are stating PGP which i've no clue if they works for my issue. And also some i read was that its not backward compactible which makes me rather confuse.

    Can the support advise on the correct link on the ISO which i can download?



  • 2.  RE: ISO file to Decrypt via bootable.

    Posted May 19, 2017 05:37 AM

    From what I recall (v8.2.* being some time ago now) the recovery ISO images were included in the original media download of SEE, and were not on any KB article.

    I think you'll have to ask support to see if they can provide you a link to the legacy media if you don't have it to hand anymore.



  • 3.  RE: ISO file to Decrypt via bootable.

    Posted May 22, 2017 06:03 AM
      |   view attached

    Well Sadly the support doesnt wish to entertain ex-customer.

     

    So I'll have to create a WINPE boot disk, 'how to create a WINPE boot disk'

    https://support.symantec.com/en_US/article.TECH223783.html

    is this the correct zip file for SEE Full Disk Access or SEE Recover Utilities support?



  • 4.  RE: ISO file to Decrypt via bootable.

    Posted May 22, 2017 06:06 AM
      |   view attached

    Sadly the support doesnt wish to entertain ex-customer.

     

    So i'll have to create my own WINPE base on the attachment.

     

    https://support.symantec.com/en_US/article.TECH223783.html

    Am i able to use the zip file for SEE 8.2?

    And base on the word document, is the zip file for SEE Full Disk Access or SEE Recover Utilities support



  • 5.  RE: ISO file to Decrypt via bootable.
    Best Answer

    Posted May 24, 2017 08:00 AM

    Do you still have your product serial numbers?

    I've just tested a couple of my older ones, and I'm still able to download SEE7/8 from https://fileconnect.symantec.com



  • 6.  RE: ISO file to Decrypt via bootable.

    Posted May 25, 2017 12:35 AM

    SMLastCST thanks so much.

     

    You saved me!!

    additional infor if anyone else enconter the same thing: 


    https://support.symantec.com/en_US/article.TECH190393.html

     

    i ran the first option and now i'm able to boot into windows.



  • 7.  RE: ISO file to Decrypt via bootable.

    Posted May 25, 2017 03:20 AM

    No problem at all, I'm glad you were able to get up and running again!