Endpoint Protection

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  • 1.  Issue, devices are still being block eventhough they are already excluded from blocking. Anyone?

    Posted Oct 28, 2014 12:14 PM

    Not sure it this is a bug or what, but devices are still being block eventhough they are already excluded from blocking. Anyone?

    SEP Version - 12.1.4013.4013

     

    Thanks..

     

     



  • 2.  RE: Issue, devices are still being block eventhough they are already excluded from blocking. Anyone?

    Posted Oct 28, 2014 12:17 PM

    And you verified the policies match (SEPM and client)?

    Is there anything showing in the control log?



  • 3.  RE: Issue, devices are still being block eventhough they are already excluded from blocking. Anyone?

    Posted Oct 28, 2014 12:27 PM

    I veried the policy serial number matches,control logs in the serrver side or client side?
     



  • 4.  RE: Issue, devices are still being block eventhough they are already excluded from blocking. Anyone?

    Posted Oct 28, 2014 12:30 PM

    client



  • 5.  RE: Issue, devices are still being block eventhough they are already excluded from blocking. Anyone?

    Posted Oct 28, 2014 12:56 PM

    i dont see any logs, what is the file name and any particular message i should be looking at the logs?



  • 6.  RE: Issue, devices are still being block eventhough they are already excluded from blocking. Anyone?

    Posted Oct 28, 2014 01:00 PM

    Backup and Delete the policy that you had created for Device control. Restart SEPM.  Update policy.

    You might need to reboot one of your SEP machine just to verify that the new policy with no Device control is implemented.

    check if this works.

     

    How to Export and Import a Symantec Endpoint Protection client policy

    http://www.symantec.com/business/support/index?page=content&id=TECH190053



  • 7.  RE: Issue, devices are still being block eventhough they are already excluded from blocking. Anyone?

    Posted Oct 28, 2014 01:01 PM

    You should be seeing something in the logs regarding the blocking of devices.