Workflow and ServiceDesk Community

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  • 1.  Issue with a Dialog Workflow

    Posted Apr 30, 2014 04:29 PM

    I have created a project that uses a Dialog Workflow component to send an Email then wait for the recipient to respond.  The Email contains a link to the appropriate Dialog Model from the Interaction Setup tab of the Dialog Workflow component.  When I click the link in the Email I get the generic error screen.  An error message is also generated with the text :

    Error starting/continuing dialog model execution System.Exception: could not find work queue item 30c9fde3-d0a3-11e3-8181-00155d71f60f the item no longer exists. number of items in queue 0

    The project was created as a WORKFLOW type to be called as a Web Service.  I assume that I have not configured the project properly to get it to create entries in the work queue.

    Do you have any suggestions on how to proceed with resolving this issue?

     

     



  • 2.  RE: Issue with a Dialog Workflow

    Posted May 01, 2014 01:40 PM

    The email should be sent as part of the 'event configuration' and not the 'interaction setup'. 

    Try that and see if it straightens you out.



  • 3.  RE: Issue with a Dialog Workflow

    Posted May 05, 2014 04:22 PM

    It turns out that I had a logic error which was causing the work queue item to be closed prematurely.  Once I corrected that bug I gained access to the pages defined in the Interaction Setup tab.