Critical System Protection

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  • 1.  Issue installing CSP

    Posted Oct 09, 2012 10:09 PM

    I'm trying to install CSP on 2008 R2 SP1 with SQL 2008 R2 Express as documented here: http://www.symantec.com/connect/articles/how-install-scsp-microsoft-sql-server-2008-r2-express-edition

    The install keeps failing with Database Population Failed.

    Looking at the LoadBinaryTables.log I see we keep getting this:

    Connection error:
    java.sql.SQLException: Unable to get information from SQL Server: morbier.
     at net.sourceforge.jtds.jdbc.MSSqlServerInfo.<init>(MSSqlServerInfo.java:91)
     at net.sourceforge.jtds.jdbc.ConnectionJDBC2.<init>(ConnectionJDBC2.java:263)
     at net.sourceforge.jtds.jdbc.ConnectionJDBC3.<init>(ConnectionJDBC3.java:50)
     at net.sourceforge.jtds.jdbc.Driver.connect(Driver.java:178)
     at java.sql.DriverManager.getConnection(DriverManager.java:525)
     at java.sql.DriverManager.getConnection(DriverManager.java:171)
     at com.symantec.sis.dbloader.Main.getStatements(Main.java:225)
     at com.symantec.sis.dbloader.Main.doLoad(Main.java:145)
     at com.symantec.sis.dbloader.Main.main(Main.java:56)

     

    I've enabled remote access/TCP in SQL server and have used a complex enough password. Does anyone else have any ideas?

     



  • 2.  RE: Issue installing CSP

    Broadcom Employee
    Posted Oct 09, 2012 10:19 PM

    disable the SQL browser service till the install is successful.

    check this link and let know if it helps

    http://www.symantec.com/docs/TECH112968



  • 3.  RE: Issue installing CSP

    Posted Oct 09, 2012 10:49 PM

    Ok I stopped the browser service and it's still failing with the same error. I checked that it's using mixed mode and it is.



  • 4.  RE: Issue installing CSP

    Broadcom Employee
    Posted Oct 10, 2012 01:43 AM

    can you pass on the install log (SISManagerSetup) ?



  • 5.  RE: Issue installing CSP

    Posted Oct 12, 2012 09:12 AM

    Hello,

    Firsft of all please clear the "ValidatePassword" field above in your logs :)

     

    Is your SQL in running with static port ? 

    What's the collations settings for SQL Server.

     

    Regards,

     

    Oykun

     



  • 6.  RE: Issue installing CSP

    Posted Oct 16, 2012 02:17 PM

    Check this article:

    SCSP - Error "Database population FAILED" and "MDAC"

    Let us know.

     

    Shulk



  • 7.  RE: Issue installing CSP

    Posted Oct 22, 2012 06:11 AM

    Log