Endpoint Protection

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  • 1.  Issue with upgrading clients to version 14MP

    Posted Mar 27, 2017 06:34 AM

    Hi;

    We recently upgraded our Symantec EndPoint Protection Manager product to the 14MP1 version. When upgrading clients to this version, we encountered problems with Windows 8.1 Pro x64 clients, were not able to upgrade, and at the SEPM console there is an icon of an arrow in red with a message in the required Restart item indicating "Yes, the application and device control component has a change of the configuration of the driver to be applied ". knowing that a restart of the clients in question.

    Note: the operation of locally upgrade on the machine is done correctly.



  • 2.  RE: Issue with upgrading clients to version 14MP

    Posted Mar 27, 2017 08:40 AM

    Wrong forum...you should reopen it here:

    https://www.symantec.com/connect/security/forums/endpoint-protection-antivirus

    Thanks!



  • 3.  RE: Issue with upgrading clients to version 14MP

    Posted Mar 27, 2017 08:41 AM

    So did you reboot? What was the result?



  • 4.  RE: Issue with upgrading clients to version 14MP

    Posted Mar 27, 2017 09:40 AM

    I reopen this case in the right forum; no news yet.



  • 5.  RE: Issue with upgrading clients to version 14MP

    Posted Mar 27, 2017 10:01 AM
    Take a restart of any of the system and then try upgrading the same to mp1 version, also run the sym diagnostic tool and see what it shows


  • 6.  RE: Issue with upgrading clients to version 14MP

    Posted Mar 29, 2017 04:24 AM

    ​Thanks team;

    ​My issue is resolved.



  • 7.  RE: Issue with upgrading clients to version 14MP

    Posted Mar 29, 2017 08:06 AM

    Could you please let us know what has caused the issue?