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  • 1.  Issues with delivering emails to messagelabs customers

    Posted Apr 23, 2019 09:53 AM

    Hi there, I received this bounce message
    diana.macias@wipro.com
    host cluster8.us.messagelabs.com [67.219.246.101]
    SMTP error from remote mail server after end of data:
    553-Message filtered. Refer to the Troubleshooting page at
    553-http://www.symanteccloud.com/troubleshooting for more
    553 information. (#5.7.1)

    but https://ipremoval.sms.symantec.com/ipr/lookup says it doest not have a negative reputation
    and https://www.spamhaus.org/query/ip/192.163.233.42 says the IP is not listed

    Can you guys help me with this issue?

     

     

    Best Regards

     



  • 2.  RE: Issues with delivering emails to messagelabs customers
    Best Answer

    Posted Apr 24, 2019 01:41 PM

    Hi Luis,

     

    For the error that you experinced, please kindly contact investigation@review.symantec.com or the recipient side for the investigation.

     

    https://support.symantec.com/en_US/article.TECH82881.html

     

    Jun