Client Management Suite

I am unable to install CMS, ITMS, Asset Management, etc because I am encountering an IIS Compatibility mode error when trying to install.  The readiness check indicates that IIS 6 compatibility mode is not enabled when, in fact, it is. In addition to verifying that the setting is enabled in IIS, I have also attempted the following:

• Verified SIM version is current.
• Manually register .NET using aspnet_regiis for version 2.0.50727
• Remove and reinstall .Net 3.5 SP1
• Remove and add the IIS Service role
• Remove and resinstall SMP

Does anyone have another suggestion?

Thanks!

Mike

We use a registry key to determine if IIS 6 compatibility mode is enabled.

HKLM\Software\Microsoft\InetStp\Components\Metabase.  If the DWORD value is 1 then we say it is installed. 

Can you check this registry key and let me know what the value is on your server?

Andrew,

The value is set to 1.

Thanks!

Mike

Great, thanks.  We've implemented a fix and are currently testing it.  For some reason we were checking that registry key twice and the second check seems to continually fail (probably a timing issue).  We've removed the second check and will rely on the first.  I'll give an update once we have verified the fix.

Andrew,

Is there anything that I can do to get this installed in the meantime? If not, do  you have an ETA for the fix?

Thanks!

Mike

We have verified the fix - let me see if there is any way to get it posted.

If you are running into this ASP.NET/IIS6 compatibility mode check error and it is not allowing your install to proceed , please send me a private message.

Hi Andrew,

I would appreciate if you can post here the fix since It has afflicted more than one case.

Thanks.

Michele

I have customer with the same problem. Could you please let me know how to get past this problem.

Regards,

Andrew, can you please post a fix or provide us with your contact information so we can implement the fix? I am unable to install the Client Management 7.1 solution on ITMS 7.1 beta due to this issue.

One workaround is to enable Next button:

Add the key HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM\InstallReadinessCheck\ to the registry. Create a DWord called EnableNextButton and set the value to 1.

Interesting... i installed ITMS 7.1 and during the install it gave me a .net framework error and crashed... tried running the install again but couldnt get past the readiness check.... this worked like a charm for me..

was able to click next and continue on ... THANKS!