Hi,
See if this helps :
1) Logon with administrative rights.
2) Install Unlocker ( Google will help you find the download link for the same.)
3) Stop the Symantec Services.
4) Browse to the following locations and delete the files :
a)C:\Users\accountname\AppData\Local\Temp
b)C:\Documents and Settings\All users\Application Data\Symantec\SRTSP\Quarantine
NOTE: *If you are on Vista Platform the location will change to C:\Program data\App Data\Symantec\SRTSP\Quarantine
c)C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\xfer
NOTE: *If you are on Vista Platform the location will change to C:\Program data\App Data\Symantec\Symantec Endpoint Protection\xfer
5) Start the Symantec services.
6) Clear prefetch.
7) restart your machine.
8) Run a Full Scan on your system.