Data Loss Prevention

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  • 1.  Laptop is not working after DLP agent installation has been created

    Posted Apr 30, 2014 07:41 AM

    Hi Team,

    Whenever we are installing DLP agent 11.6 in new Laptop dell latitude e7440, it is getting hang and it is not working properly and it is happing with all the laptop, before DLP agent installation is working good but after DLP agent installation it is not working any more.

    Please help us as it impacting our business 



  • 2.  RE: Laptop is not working after DLP agent installation has been created

    Broadcom Employee
    Posted May 02, 2014 11:10 AM

    You can collect the MSI installation log for inverstigation. According to your description, if all the DELL Latitude e7440 has the same issue, it may be a compatibility problem.



  • 3.  RE: Laptop is not working after DLP agent installation has been created

    Posted May 03, 2014 09:31 PM

    I would check to see if any antivirus is interferring with the agent. Try disabling the av agent for testing purposes...

     

    Does this occur prior to policies being pushed to the agent?