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The latest version of SEP client can't get update from GUP

  • 1.  The latest version of SEP client can't get update from GUP

    Posted Apr 03, 2013 11:54 AM

    Hello !

     

    I have a vlan in our network with limited acces. SEP Server is accessible by port 80, GUP accessible by port 2967.
     
    SEP client version   12.1.1101.401 is updating successfull but the version of 12.1.2015.2015 - not updated.
     
    What is the problem ? What is different ?


  • 2.  RE: The latest version of SEP client can't get update from GUP

    Trusted Advisor
    Posted Apr 03, 2013 12:00 PM

    Hello,

    Could you please upload us the sylink.log from the SEP 12.1.2015.2015 client machine?

    How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

    http://www.symantec.com/docs/TECH104758

    Secondly, make sure the GUP and SEPM are of the same SEP 12.1.2015.2015 version.

    Hope that helps!!

     



  • 3.  RE: The latest version of SEP client can't get update from GUP

    Posted Apr 03, 2013 12:01 PM

    You can enable sylink logging on the affected client and post the log here for review. Let it run thru a few heartbeats so all the necessary info will be in the file.



  • 4.  RE: The latest version of SEP client can't get update from GUP

    Posted Apr 03, 2013 12:02 PM

    ASFAIK gup and client should be of same version.



  • 5.  RE: The latest version of SEP client can't get update from GUP

    Posted Apr 03, 2013 12:49 PM

    Client is green on SEP Server and connected to server. I will make a sylink log and try to understand... 

    Thank you !



  • 6.  RE: The latest version of SEP client can't get update from GUP

    Trusted Advisor
    Posted Apr 03, 2013 01:28 PM

    Hello,

    SEP 12.1 RU2 client which is not updating the definitions is the same client as of the SEPM server?

    If yes, try restarting the SEPM server machine.

    Hope that helps!!



  • 7.  RE: The latest version of SEP client can't get update from GUP

    Broadcom Employee
    Posted Apr 04, 2013 02:39 AM

    Hi,

    This problem is with single SEP 12.1 RU2 client or with all the clients?

    If it's all the clients then problem might be at SEPM end.

    If it's a single client then pass on the Sylink.log from affected machine.



  • 8.  RE: The latest version of SEP client can't get update from GUP

    Posted Apr 04, 2013 02:43 AM

    That is the problem for that vlan only... in the other networks - no problem.



  • 9.  RE: The latest version of SEP client can't get update from GUP

    Broadcom Employee
    Posted Apr 04, 2013 03:16 AM

    Hi,

    Can you compare the access level & default gateway of affected VLAN compared to other VLAN's.

    Also pass on Sylink.log from affected machine to find out possible root cause. Logs can give fruitful information.



  • 10.  RE: The latest version of SEP client can't get update from GUP

    Posted Apr 04, 2013 03:28 AM

    Hi

    Can you please check if the port 2967 is opened bi-directinally

    Regards

     



  • 11.  RE: The latest version of SEP client can't get update from GUP

    Posted Apr 04, 2013 09:52 AM

    I have checked sylink.log - Nothing special

    May be that ?

     

    04/04 14:25:57.712 [3992] <ContentSynchronizer::CheckDependencyDone>:Start to work
    04/04 14:25:57.712 [3992] <ContentSynchronizer::CheckDependencyDone>:the profile doesn't depend on any content
    04/04 14:25:57.712 [3992] [Content]<mfn_LiveUpdate:>Current index2 content entry: Moniker: {535CB6A4-441F-4e8a-A897-804CD859100E} Sequence: 130403018
    04/04 14:25:57.712 [3992] <PostEvent>going to post event=EVENT_LICENSE_REQUIRE_STATUS
    04/04 14:25:57.714 [3992] <PostEvent>done post event=EVENT_LICENSE_REQUIRE_STATUS, return=0
    04/04 14:25:57.714 [3992] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
    04/04 14:25:57.714 [3992] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
    04/04 14:25:57.714 [3992] [Content]<mfn_LiveUpdate:>EVENT_LU_REQUIRE_STATUS: Unknown content type.  This content is not supported on this endpoint.
     
    Some records like this.
     
    But all previous versions do updates without any problem.
    What is different ?

     



  • 12.  RE: The latest version of SEP client can't get update from GUP

    Broadcom Employee
    Posted Apr 04, 2013 10:29 AM

    Hi,

    Provided logs are not giving any fruitful information.

    Could you please attach entire Sylink monitor logs.

    Restart the sep service manually while capturing the logs so that it can show how the initiated connection attempting to start communication.

    Capture the logs for to 10-15 minutes minimum.

     



  • 13.  RE: The latest version of SEP client can't get update from GUP

    Posted Apr 04, 2013 10:43 AM

    Hi,

    GUP and clients in version 2015? didnt upgrade?
     

    Clients on 12.1.1101.401 upgrade as well.

     

    Ur SEPM is on 2015.2015 right?

    Send a Sylink Monitor of GUP