I am leaving the agency I work for in 2 days - so this is very critical to them, and rather important to me!
When we received the new license files, of course it's confusing as heck as there are multiple zip files containing multiple zip files all wrapped up in a ZIP file. Some are called NS and some are called non-NS.
I could never get out of anyone what NS vs. non-NS means and I can't find it anywhere, but MAYBE it has something to do with the problem.
All of the suite licenses install fine except the one that is supposed to ADD 20 more licenses to the patch management.
We have 370 licenses for everything related to the clients/computers, and 20 for servers, but the patch management we are supposed to have 390 total patch management licenses.
I get the 370 applied fine - but when I go to add the 20, it won't add, it deletes the 370 and takes it down to 20.
I've tried several times, and each time I end up having to totally wipe out all licenses and starting over - I finally gave up and figured there's something wrong - and if it's what I am doing wrong, there's certainly nothing documented about it.
I've been on this problem since the first of February and still after searching for weeks can't get the extra 20 added to the 370.
How does one ADD licenses?
The SIM, installation manager doesn't give you any choices! It is an either-or thing.
The crazy thing is that the choice in SIM says "ADD/UPDATE licenses" but it won't allow me to ADD 20 onto 370. It really should say "REPLACE" licenses.
No one can explain what a NS license is vs. non-NS, and no one can explain how to add a 20 license file to the already existing 370 licenses.
Both the 20 and the 370 are NS so it's not a matter of one being different than the other!
Help please - there's less than 2 days left to fix this. SIM is of no help - I can't find any documents, either.