Endpoint Protection Small Business Edition

 View Only
  • 1.  License Key Error

    Posted Mar 27, 2018 06:02 PM

    Installing Endpoint onto two different client computers results in a license key error.

    Both are ASUS X541N laptops with Pentiums, 4GB of RAM, and a 120GB SSD. And both say they installed Endpoint successfully initially. However, pulling up the program after install brings up the "No Services Are Installed" screen and Network Tests fail despite the network being fine with every other program (and no other security is blocking it). After a while they will bring up the "License Key Error" pop-up that requests a purchase, but they were both installed with a redistributable package so they should be tied to our account.

    This has happened multiple times as well. I've uninstalled, restarted, run CEDAR, run CleanWipe, and deleted the Norton and NortonInstaller folders from ProgramData (while in safe mode) and yet every new install yields the same result.

    One computer has been in use for about a month and initially Endpoint worked. The other computer has not been used aside from installing a fresh Windows Image.



  • 2.  RE: License Key Error

    Posted Mar 28, 2018 12:28 PM

    I have now tried installing a completely new copy of Windows and installing Endpoint, and updating the BIOS. Neither have fixed the issue.



  • 3.  RE: License Key Error

    Posted Mar 28, 2018 04:06 PM

    Do you have enough licenses for this to work?



  • 4.  RE: License Key Error

    Posted Mar 28, 2018 06:31 PM

    Yes; we have unlimited licenses. Additionally, we are able to install on other computers.



  • 5.  RE: License Key Error

    Posted Mar 29, 2018 03:48 PM

    You said you installed a fresh Windows image...is that Windows image version supported?



  • 6.  RE: License Key Error

    Broadcom Employee
    Posted Apr 06, 2018 12:36 AM

    Hi,

    Go to your online portal - hostedendpoint.spn.com. under computer tap remove the existing computer name that you are trying to install and reinstall the product. this should fix it.