Endpoint Protection

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  • 1.  Licensing and Deleting/Reinstalling Client AV

    Posted Apr 18, 2009 11:35 AM
    Running Corporate AV 10.1.7.7001 on a Server (WinXP Pro) and 10.1.7.7000 clients (WinXP/Server2003).

    I needed to reinstall AV on one of the clients, so I deleted the computer from SSC, uninstalled on the client then redeployed from SSC. Now licensing view shows no license on the reinstalled client. When I look at license management I am still full up (as I was before the reinstall). Is there a way to have Licensing "rescan" the clients to pick up that one machine was deleted and make the necessary additional seat available?

    Thanks in advance for any pointers to a KB article or related content.



  • 2.  RE: Licensing and Deleting/Reinstalling Client AV

    Posted Apr 18, 2009 11:46 AM
    Does AV Corporate Edition use any license file .I have never seen this.Is there any way or any option to manage licence in SCS3.1 or SAV 10.1 /10.2 .


  • 3.  RE: Licensing and Deleting/Reinstalling Client AV

    Posted Apr 18, 2009 01:48 PM
    Mine does. I bought a 5-user license when I first installed the software then I got another 5-user license (so I have two separate license files). I realize there is another model but I started with the license file so I continued with it.


  • 4.  RE: Licensing and Deleting/Reinstalling Client AV
    Best Answer

    Posted Apr 18, 2009 02:10 PM
    OK. Got this straightened out (for the moment). I had to go into Manage Licenses, decrement the allocation, save and close, then open ML again and increment the allocation count. I think I'm still missing three licenses but right now my reinstalled client just had the seat applied.

    So now I just need to find out why my AV Server isn't LiveUpdateING.


  • 5.  RE: Licensing and Deleting/Reinstalling Client AV

    Posted Apr 22, 2009 12:35 PM
    thanks for the solution


  • 6.  RE: Licensing and Deleting/Reinstalling Client AV

    Posted Apr 22, 2009 01:44 PM
    thanks for the solution


  • 7.  RE: Licensing and Deleting/Reinstalling Client AV

    Posted Apr 23, 2009 05:16 AM
    Good one Normank.. I had the same solution by u posted it before i ould read out and post.