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  • 1.  licensing issue

    Posted Sep 20, 2016 04:50 AM

    Hello,

    We just upgraded to the latest version of SEPM 12.1.7061.6600.
    Now my SEPM --> license details --> attention required shows i need to renew my licenses soon however they are active until 2018 (which is also shown in admin --> licenses)

    Any idea?

    Thanks,

    LEVD



  • 2.  RE: licensing issue

    Trusted Advisor
    Posted Sep 20, 2016 05:30 AM

    Best to open a case with symantec support on this to investigate further. It may be a bug of the new release. 



  • 3.  RE: licensing issue

    Trusted Advisor
    Posted Sep 20, 2016 06:57 AM

    Have you tried re-uploading the license file and see if it 'sticks' this time?



  • 4.  RE: licensing issue

    Posted Sep 20, 2016 07:21 AM

    Delete the license, import it again.



  • 5.  RE: licensing issue

    Posted Sep 20, 2016 07:42 AM

    i deleted all the licenses and re-activated the slf file.
    All is imported ok, and under admin --> licenses i can see all my 9 licenses from the .slf file:

    2016, 1 license xxx seats, 1 license xxx seats, 1 license xxxx seats
    2017, 1 license xxx seats, 1 license xxx seats, 1 license xxxx seats
    2018, 1 license xxx seats, 1 license xxx seats, 1 license xxxx seats

    However license details in home still show "attention required", its shows the expiration date for the first years license, the slf file also have licenses for 2017 and 2018 will this be selected once the expiration date for the first year (first license) has past?



  • 6.  RE: licensing issue
    Best Answer

    Posted Sep 20, 2016 07:48 AM

    Yes, you can delete the ones that expire and the 2017/2018 will continue to be used.



  • 7.  RE: licensing issue

    Posted Sep 20, 2016 08:22 AM

    ok thanks Brian!