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Licensing Maintenance Support

  • 1.  Licensing Maintenance Support

    Posted Oct 23, 2017 06:03 AM

    Hi,

    I'm confuse with the maintenance support of Symantec in perpetual/subscription.

    For subscription license. It has its own maintance/support right?

    In perpetual, I need to add to recommended bill of materials the software maintenance?

     

     

    For Example 1, I recommend BOM below:

    ATP-E-NEW-1-25-1Y         Endpoint Detection and Response Agentless, Initial Cloud Service Subscription with Support, 1-24 Users 1 YR      23

    Since this is Subscription, no need to add software maintenance right?

     

    Example 2, I recommend BOM below:

    SEP-NEW-1K-2500           Endpoint Protection, License, 1,000-2,499 Devices        1500

    Do I need to add below a software maintenance?

    SW-TIER-3-PRC-CAT-SM               Software Maintenance, Tier 3, High Content, Price Category SM