Endpoint Protection

 View Only
  • 1.  Live update Version: 2.3.4.16 purge errors

    Posted Jul 31, 2015 04:54 AM

    Hi,

    We have some problems with purge on our LUA server (download and distribute don't intersect with purge schedule), here some logs from server:

    2015-07-31 07:30:08,220 [pool-2-thread-5] INFO  cleanCLU.PurgeCluThread  - Server: Default Production Distribution Center -- Not Deleting file as isCZ is false : 1438227827jtun_irev150723007.7z
    2015-07-31 07:30:08,220 [pool-2-thread-5] INFO  cleanCLU.PurgeCluThread  - Server: Default Production Distribution Center -- Not Deleting file as isCZ is false : 1438227827jtun_irev150716024.7z
    2015-07-31 07:30:08,220 [pool-2-thread-5] INFO  cleanCLU.PurgeCluThread  - Server: Default Production Distribution Center -- Not Deleting file as isCZ is false : 1438227827jtun_irev150714003.7z
    2015-07-31 07:30:08,220 [pool-2-thread-5] INFO  cleanCLU.PurgeCluThread  - Purging: Started deleting the updates
    2015-07-31 07:30:08,221 [pool-2-thread-5] INFO  cleanCLU.PurgeCluThread  - Server: Default Production Distribution Center --  Deleting file : 1437578062jtun_iron2012_150721003.irn
    2015-07-31 07:30:08,267 [pool-2-thread-5] ERROR cleanCLU.PurgeCluThread  - Server: Default Production Distribution Center --  Error while deleteFilesFromServer: java.lang.NullPointerException
    java.lang.NullPointerException
        at com.symantec.lua.util.rcl.HttpHelper.deleteFile(Unknown Source)
        at com.symantec.lua.adapter.queue.cleanCLU.PurgeCluThread.deleteFilesFromServer(Unknown Source)
        at com.symantec.lua.adapter.queue.cleanCLU.PurgeCluThread.call(Unknown Source)
        at java.util.concurrent.FutureTask.run(FutureTask.java:262)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
        at java.lang.Thread.run(Thread.java:745)
    2015-07-31 07:30:08,283 [pool-2-thread-5] INFO  rcl.HttpHelper  - Http Client Stop Connection pool info: Connections in pool: 1 Default max connections: 10 Max active connections:20
    2015-07-31 07:30:08,283 [pool-2-thread-5] INFO  threadpool.LUAThreadPool  - Execute: LUA THREAD POOL SIZE: 0 total task count: 6 Active task count: 1
    2015-07-31 07:30:08,283 [DistributionCenterPurgeThread30] INFO  cleanCLU.CleanUpThreadPool  - The result returned by thread for base server Default Production Distribution Center is : false
    2015-07-31 07:30:08,284 [DistributionCenterPurgeThread30] INFO  cleanCLU.CleanUpThreadPool  - The result returned by thread for base server Default Testing Distribution Center is : false
    2015-07-31 07:30:08,284 [DistributionCenterPurgeThread30] INFO  common.CleanUpLock  - Write Lock on CleanUpLock released
    2015-07-31 07:30:08,284 [DistributionCenterPurgeThread30] INFO  cleanCLU.CleanUpThreadPool  - ************LUA_PURGING DISTRIBUTION CENTERS_END************
    2015-07-31 07:30:08,284 [DistributionCenterPurgeThread30] INFO  cleanCLU.CleanUpThreadPool  - ********************Event End************************
    *************************************************
    *************************************************

     



  • 2.  RE: Live update Version: 2.3.4.16 purge errors

    Posted Aug 06, 2015 01:40 PM

    Please contact support if you've not gotten this taken care of:

    https://support.symantec.com/en_US/contact-us.54619.html