Endpoint Protection

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  • 1.  LiveUpdate Administrator server drive space issue

    Posted Dec 09, 2016 08:16 AM

    I have recently been having issues with my LiveUpdate Administrator servers that I would like some help with. This is a general overview of what my environment is like:

     

    I have a single LUA server downloading updates for SEP 12.1 RU6 and SEP 14.0 products. I have multiple Symantec Endpoint Protection Manager servers which all of the clients connect to, and each of those SEPM servers look to the LUA server to get their updates from. Since none of my clients connect directly to this LUA server, I have it configured to only download the 'Manager' definitions.

    Shortly after adding the SEP 14 products, the drive began to rapidly fill. I currently have the LUA server configured to Purge updates in the Manage Updates folder daily, with the rule set to purge anything older than 2 revisions back. I also have the Purge updates in Distribution Centers set to run Daily.

    Even with these setting I am seeing my \ProgramData\Symantec\LiveUpdate Administrator\Downloads folder clocking in at over 38GB (with some files from back in 2015) and my \Program Files (x86)\Symantec\LiveUpdate Administrator\clu-prod folder clocking in at over 20GB (though those files only go back a couple of days)

    I find it difficult to believe that Symantec Endpoints require that much data and it's very possible I have the system configured incorrectly for what I actually need to download. At one point I was forced to delete files in the \ProgramData\Symantec\LiveUpdate Administrator\Downloads folder, which results in errors in the Purge schedule now.

    If any of you out there are LiveUpdate Gurus I would really love to get some help with this. Thanks!



  • 2.  RE: LiveUpdate Administrator server drive space issue

    Trusted Advisor
    Posted Dec 09, 2016 08:21 AM

    LiveUpdate Administrator Best Practices

    https://support.symantec.com/en_US/article.TECH93409.html

    States that for best result, you will need at least 100GB of disk space, so this sounds about right for your setup. Still, worth reading the article above to ensure all are set up correctly.



  • 3.  RE: LiveUpdate Administrator server drive space issue
    Best Answer

    Trusted Advisor
    Posted Dec 09, 2016 08:24 AM

    Intially I had a very similar issue but only with one of my LUA's. I managed to resolve this by going into LUA configuration and changing both temporary locations to another drive clicking ok then going back in and changing the locations back to their original locations. Since then the sizes of the files have remained a decent size and seems a better way of purging the space than the inbuilt purge process. 



  • 4.  RE: LiveUpdate Administrator server drive space issue

    Posted Dec 09, 2016 09:41 AM

    GeoGeo,

    That did manage to free up a lot of space, thank you for that information. I will continue to monitor the LUA to see if the problem continues or if it resolves. Worse case scenario I will simply add "move temporary folders to different drive" as part of a weekly maintenance schedule.