Hi all,

Recently deployed SEP 14.0 RU1 MP2) to all Macs in my office.  At first the update process didnt work at all until "additional resources" SEP.mpkg and SEPSku.mpkg were installed which "fixes" the update problem.  However, after reboot Live update continues to fail with the error message stated in the title.  Any thoughts would be much appreciated

Enable the the loggings and check for proxy and you are able to browse those liveupdate URL using browser

Overview of debug logging for LiveUpdate in Endpoint Protection for Mac

https://support.symantec.com/en_US/article.TECH240292.html

We have an issue where our PCs are showing aging defs. We are using SEP  We had this about 2 years ago but now wih the new versionto 22.15 it seems to now be an issue again   Do you know whwre I can post to see of others are having this issue.

When we run live update we gat a proxy type error and have to run auto fix and it resolves the issue but not on all.

We are running nis-22.15.1.8 and

Thanks for your response Rafeeq.  I havent had a moment to enable logging on the affected machines.  Unfortunately, I am not able to replicate the issue on all systems so this might take some time for compliant end-users.

Hi Rafeeq,

Here is the symantecinfo.zip produced by GatherSymantecInfo after logging was enabled.  Hopefully you can make some sense of it.  If you request further information, just let me know.

Attachment(s)

SymantecInfo_0.zip   956 KB 1 version