I'm getting this error on some servers. running versions 11.0.4000, one with mp1 and one with mp2.
everything is up to date, but still i was curious about this error.
so i have cleared the live update cache, deleted log.liveupdate and product.invertory.
runned the lucatalog.exe -update , and run luall.
here is what i found. it failes on a patch called Updt167. I hope the Symantec people can do something with this info.
6/4/2009, 9:16:00 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "1"
6/4/2009, 9:16:00 GMT -> ********* Finished Finding Available tri files for Updates *********
6/4/2009, 9:16:00 GMT -> Entering the GetUpdates/actual package phase
6/4/2009, 9:16:00 GMT -> Progress Update: PATCH_DOWNLOADING_START: Number of patches: 1
6/4/2009, 9:16:00 GMT -> Progress Update: TEMPHOSTEX_DOWNLOAD_START: download multiple package files in temphostex mode
6/4/2009, 9:16:00 GMT -> GetUpdates: SESC Submission Control Data, 11.0, SymAllLanguages ==> DAT file: scd.zip.dat
6/4/2009, 9:16:00 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 6, Estimated total size: 12404
6/4/2009, 9:16:00 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "scd.zip.dat", Estimated Size: 138, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167"
6/4/2009, 9:16:00 GMT -> CstInetGetFile::DoUNCTransfer() successfully impersonated the COM client.
6/4/2009, 9:16:00 GMT -> CstInetGetFile::DoUNCTransfer() finished impersonating COM client.
6/4/2009, 9:16:00 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "scd.zip.dat", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167\SavScd.dis" HR: 0x0
6/4/2009, 9:16:00 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "scd.zip.dat", Estimated Size: 129, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167"
6/4/2009, 9:16:00 GMT -> CstInetGetFile::DoUNCTransfer() successfully impersonated the COM client.
6/4/2009, 9:16:00 GMT -> CstInetGetFile::DoUNCTransfer() finished impersonating COM client.
6/4/2009, 9:16:00 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "scd.zip.dat", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167\scd.dis" HR: 0x0
6/4/2009, 9:16:00 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "scd.zip.dat", Estimated Size: 9549, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167"
6/4/2009, 9:16:00 GMT -> CstInetGetFile::DoUNCTransfer() successfully impersonated the COM client.
6/4/2009, 9:16:00 GMT -> CstInetGetFile::DoUNCTransfer() finished impersonating COM client.
6/4/2009, 9:16:00 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "scd.zip.dat", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167\scd.xml" HR: 0x0
6/4/2009, 9:16:00 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "scd.zip.dat", Estimated Size: 229, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167"
6/4/2009, 9:16:00 GMT -> CstInetGetFile::DoUNCTransfer() successfully impersonated the COM client.
6/4/2009, 9:16:00 GMT -> CstInetGetFile::DoUNCTransfer() finished impersonating COM client.
6/4/2009, 9:16:00 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "scd.zip.dat", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167\scd_data.grd" HR: 0x0
6/4/2009, 9:16:00 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "scd.zip.dat", Estimated Size: 2267, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167"
6/4/2009, 9:16:00 GMT -> CstInetGetFile::DoUNCTransfer() successfully impersonated the COM client.
6/4/2009, 9:16:00 GMT -> CstInetGetFile::DoUNCTransfer() finished impersonating COM client.
6/4/2009, 9:16:00 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "scd.zip.dat", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167\scd_data.sig" HR: 0x0
6/4/2009, 9:16:00 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "scd.zip.dat", Estimated Size: 92, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167"
6/4/2009, 9:16:00 GMT -> CstInetGetFile::DoUNCTransfer() successfully impersonated the COM client.
6/4/2009, 9:16:00 GMT -> CstInetGetFile::DoUNCTransfer() finished impersonating COM client.
6/4/2009, 9:16:00 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "scd.zip.dat", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167\sesmScd.dis" HR: 0x0
6/4/2009, 9:16:00 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0 , Num Successful: 6
6/4/2009, 9:16:00 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Tri941\scd.zip.dat", Full Download Path: "(null)" HR: 0x0
6/4/2009, 9:16:00 GMT -> ********* Finished Downloading Product Updates *********
6/4/2009, 9:16:00 GMT -> Exiting the GetUpdates call.
6/4/2009, 9:16:00 GMT -> Progress Update: PATCH_PROCESSING_START: Number of patches: 1
6/4/2009, 9:16:00 GMT -> Querying Symantec Location1 key value.
6/4/2009, 9:16:00 GMT -> Query liveupdatedir location.
6/4/2009, 9:16:00 GMT -> Storing liveupdatedir into standard variable map with value: C:\Program Files\Symantec\LiveUpdate.
6/4/2009, 9:16:00 GMT -> Progress Update: PATCH_START: Patch File: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167", Script File: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167\SavScd.dis"
6/4/2009, 9:16:00 GMT -> Progress Update: SECURITY_PACKAGE_TRUSTED: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167\SavScd.dis"
6/4/2009, 9:16:00 GMT -> Progress Update: SECURITY_PACKAGE_TRUSTED: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167\scd.dis"
6/4/2009, 9:16:00 GMT -> Progress Update: SECURITY_PACKAGE_TRUSTED: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167\scd.xml"
6/4/2009, 9:16:00 GMT -> Progress Update: SECURITY_PACKAGE_TRUSTED: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167\scd_data.grd"
6/4/2009, 9:16:00 GMT -> Progress Update: SECURITY_PACKAGE_TRUSTED: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167\scd_data.sig"
6/4/2009, 9:16:00 GMT -> Progress Update: SECURITY_PACKAGE_TRUSTED: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167\sesmScd.dis"
6/4/2009, 9:16:00 GMT -> Signer: cn=Symantec Corporation,ou=Usage - Prod02SigningToken,ou=Locality - Arizona,ou=Product Group - LiveUpdate,ou=SymSignature,o=Symantec Corporation
6/4/2009, 9:16:00 GMT -> Done with file '—•M', which is not being cached. Deleting.
6/4/2009, 9:16:00 GMT -> ##### Unexpected exception caught while unzipping patch. #####
6/4/2009, 9:16:00 GMT -> WARNING: Unexpected exception caught while trying to delete untrusted file: —•M
6/4/2009, 9:16:00 GMT -> Progress Update: PATCH_ERROR: Patch File: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167", Script File: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167\SavScd.dis", HR: 0x802A0048
6/4/2009, 9:16:00 GMT -> HR 0x802A0048 DECODE: E_FILE_NOT_TRUSTED
6/4/2009, 9:16:00 GMT -> EVENT - PRODUCT UPDATE FAILED EVENT - Update available for Submission Control signatures - 11.0 - SymAllLanguages. Update for Submission Control Data takes product from update 0 to 90603054. Server name - , Update file - scd.zip.dat, Signer - cn=Symantec Corporation,ou=Usage - Prod02SigningToken,ou=Locality - Arizona,ou=Product Group - LiveUpdate,ou=SymSignature,o=Symantec Corporation, package install code 0. The Update executed with a result code of 6013, => LiveUpdate is unable to continue, because a file needed on the server may be corrupt. Please run LiveUpdate again later.
6/4/2009, 9:16:00 GMT -> Progress Update: PATCH_FINISH: Patch File: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167", Script File: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt167\SavScd.dis", HR: 0x802A0048
6/4/2009, 9:16:00 GMT -> HR 0x802A0048 DECODE: E_FILE_NOT_TRUSTED
6/4/2009, 9:16:00 GMT -> LiveUpdate is about to execute a PostSession callback for product SESC Virus Definitions Win32 v11.
6/4/2009, 9:16:00 GMT -> LuCallbackProxy: Calling the callback's OnLUNotify() method...
6/4/2009, 9:16:00 GMT -> LuCallbackProxy: The callback proxy finished executing the callback with a result code of 0x0
6/4/2009, 9:16:00 GMT -> The PostSession callback for product SESC Virus Definitions Win32 v11 completed with a result of 0x0
6/4/2009, 9:16:00 GMT -> LuCallbackProxy: Destroying callback {855BA5F4-6588-4F09-AE61-847E59D08CB0}...
6/4/2009, 9:16:00 GMT -> LiveUpdate has called the last callback for product SESC Virus Definitions Win32 v11, so LiveUpdate is informing the callback proxy that it can exit.
6/4/2009, 9:16:00 GMT -> LiveUpdate is about to execute a PostSession callback for product SESM Content Catalog.
6/4/2009, 9:16:00 GMT -> LuCallbackProxy: The callback proxy executable for product {C60DC234-65F9-4674-94AE-62158EFCA433} is exiting with no errors
6/4/2009, 9:16:00 GMT -> LuCallbackProxy: Calling the callback's OnLUNotify() method...
6/4/2009, 9:16:17 GMT -> ProductRegCom/luProductReg(PID=11236/TID=3068): Destroyed luProductReg object.
6/4/2009, 9:16:17 GMT -> LuCallbackProxy: The callback proxy finished executing the callback with a result code of 0x0
6/4/2009, 9:16:17 GMT -> The PostSession callback for product SESM Content Catalog completed with a result of 0x0
6/4/2009, 9:16:17 GMT -> LuCallbackProxy: Destroying callback {530DF3AD-6936-3214-A83B-27B63C7997C4}...
6/4/2009, 9:16:17 GMT -> ProductRegCom/luProductReg(PID=11236/TID=3068): Destroyed luProductReg object.
6/4/2009, 9:16:17 GMT -> LiveUpdate has called the last callback for product SESM Content Catalog, so LiveUpdate is informing the callback proxy that it can exit.
6/4/2009, 9:16:17 GMT -> LiveUpdate is about to execute a PostSession callback for product SESM AntiVirus Client Win32.
6/4/2009, 9:16:17 GMT -> LuCallbackProxy: The callback proxy executable for product {7073FE74-CAB0-42cc-B839-9808FCB47909} is exiting with no errors
6/4/2009, 9:16:17 GMT -> LuCallbackProxy: Calling the callback's OnLUNotify() method...
6/4/2009, 9:16:22 GMT -> ProductRegCom/luProductReg(PID=6900/TID=6024): Destroyed luProductReg object.
6/4/2009, 9:16:22 GMT -> LuCallbackProxy: The callback proxy finished executing the callback with a result code of 0x0
6/4/2009, 9:16:22 GMT -> The PostSession callback for product SESM AntiVirus Client Win32 completed with a result of 0x0
6/4/2009, 9:16:22 GMT -> LuCallbackProxy: Destroying callback {530DF3AD-6936-3214-A83B-27B63C7997C4}...
6/4/2009, 9:16:22 GMT -> ProductRegCom/luProductReg(PID=6900/TID=6024): Destroyed luProductReg object.
6/4/2009, 9:16:22 GMT -> LiveUpdate has called the last callback for product SESM AntiVirus Client Win32, so LiveUpdate is informing the callback proxy that it can exit.
6/4/2009, 9:16:22 GMT -> LiveUpdate is about to execute a PostSession callback for product SESM AntiVirus Client Win64.
6/4/2009, 9:16:22 GMT -> LuCallbackProxy: The callback proxy executable for product {C1CE7FFE-E00E-4314-8C6A-A0F10055C264} is exiting with no errors
6/4/2009, 9:16:22 GMT -> LuCallbackProxy: Calling the callback's OnLUNotify() method...
6/4/2009, 9:16:28 GMT -> ProductRegCom/luProductReg(PID=12192/TID=8936): Destroyed luProductReg object.
6/4/2009, 9:16:28 GMT -> LuCallbackProxy: The callback proxy finished executing the callback with a result code of 0x0
6/4/2009, 9:16:28 GMT -> The PostSession callback for product SESM AntiVirus Client Win64 completed with a result of 0x0
6/4/2009, 9:16:28 GMT -> LuCallbackProxy: Destroying callback {530DF3AD-6936-3214-A83B-27B63C7997C4}...
6/4/2009, 9:16:28 GMT -> ProductRegCom/luProductReg(PID=12192/TID=8936): Destroyed luProductReg object.
6/4/2009, 9:16:28 GMT -> LiveUpdate has called the last callback for product SESM AntiVirus Client Win64, so LiveUpdate is informing the callback proxy that it can exit.
6/4/2009, 9:16:28 GMT -> LiveUpdate is about to execute a PostSession callback for product SESM Network Access Control Client Win32.
6/4/2009, 9:16:28 GMT -> LuCallbackProxy: The callback proxy executable for product {E4052532-F65C-4007-B620-DBEE893C2B2A} is exiting with no errors
6/4/2009, 9:16:28 GMT -> LuCallbackProxy: Calling the callback's OnLUNotify() method...
6/4/2009, 9:16:32 GMT -> ProductRegCom/luProductReg(PID=8252/TID=11260): Destroyed luProductReg object.
6/4/2009, 9:16:32 GMT -> LuCallbackProxy: The callback proxy finished executing the callback with a result code of 0x0
6/4/2009, 9:16:32 GMT -> The PostSession callback for product SESM Network Access Control Client Win32 completed with a result of 0x0
6/4/2009, 9:16:32 GMT -> LuCallbackProxy: Destroying callback {530DF3AD-6936-3214-A83B-27B63C7997C4}...
6/4/2009, 9:16:32 GMT -> ProductRegCom/luProductReg(PID=8252/TID=11260): Destroyed luProductReg object.
6/4/2009, 9:16:32 GMT -> LiveUpdate has called the last callback for product SESM Network Access Control Client Win32, so LiveUpdate is informing the callback proxy that it can exit.
6/4/2009, 9:16:32 GMT -> LiveUpdate is about to execute a PostSession callback for product SESM Network Access Control Client Win64.
6/4/2009, 9:16:32 GMT -> LuCallbackProxy: The callback proxy executable for product {A6BA2770-E351-4694-AB02-5358E0F9CDBE} is exiting with no errors
6/4/2009, 9:16:32 GMT -> LuCallbackProxy: Calling the callback's OnLUNotify() method...
6/4/2009, 9:16:36 GMT -> ProductRegCom/luProductReg(PID=9268/TID=4636): Destroyed luProductReg object.
6/4/2009, 9:16:36 GMT -> LuCallbackProxy: The callback proxy finished executing the callback with a result code of 0x0
6/4/2009, 9:16:36 GMT -> The PostSession callback for product SESM Network Access Control Client Win64 completed with a result of 0x0
6/4/2009, 9:16:36 GMT -> LuCallbackProxy: Destroying callback {530DF3AD-6936-3214-A83B-27B63C7997C4}...
6/4/2009, 9:16:36 GMT -> ProductRegCom/luProductReg(PID=9268/TID=4636): Destroyed luProductReg object.
6/4/2009, 9:16:36 GMT -> LiveUpdate has called the last callback for product SESM Network Access Control Client Win64, so LiveUpdate is informing the callback proxy that it can exit.
6/4/2009, 9:16:36 GMT -> LiveUpdate is about to execute a PostSession callback for product SMSMSE Virus Definitions.
6/4/2009, 9:16:36 GMT -> LuCallbackProxy: The callback proxy executable for product {C6ACF447-A89C-42d7-A954-E31003AE0B26} is exiting with no errors
6/4/2009, 9:16:36 GMT -> LuCallbackProxy: Calling the callback's OnLUNotify() method...
6/4/2009, 9:16:37 GMT -> ProductRegCom/luProductReg(PID=12152/TID=8304): Successfully created an instance of an luProductReg object!
6/4/2009, 9:16:37 GMT -> ProductRegCom/luProductReg(PID=12152/TID=8304): Path for calling process executable is C:\Program Files\Symantec\LiveUpdate\LuCallbackProxy.exe.
6/4/2009, 9:16:38 GMT -> ProductRegCom/luProductReg(PID=12152/TID=8304): Destroyed luProductReg object.
6/4/2009, 9:16:38 GMT -> LuCallbackProxy: The callback proxy finished executing the callback with a result code of 0x0
6/4/2009, 9:16:38 GMT -> The PostSession callback for product SMSMSE Virus Definitions completed with a result of 0x0
6/4/2009, 9:16:38 GMT -> LuCallbackProxy: Destroying callback {0D7E9ED3-A063-4BB1-B3E6-E826F5D68306}...
6/4/2009, 9:16:38 GMT -> LiveUpdate has called the last callback for product SMSMSE Virus Definitions, so LiveUpdate is informing the callback proxy that it can exit.
6/4/2009, 9:16:38 GMT -> Progress Update: PATCH_PROCESSING_FINISH: Number of patches: 1, Num successful: 0
6/4/2009, 9:16:38 GMT -> EVENT - SESSION END FAILED EVENT - The LiveUpdate session ran in Silent Mode. LiveUpdate found 1 updates available, of which 0 were installed and 1 failed to install. The LiveUpdate session exited with a return code of 6013, LiveUpdate is unable to continue, because a file needed on the server may be corrupt. Please run LiveUpdate again later.
6/4/2009, 9:16:38 GMT -> LuCallbackProxy: The callback proxy executable for product {F92F8A7B-F111-4db7-B145-6C41E7D6AE94} is exiting with no errors
6/4/2009, 9:16:38 GMT -> LiveUpdate released 5 of 5 progress callback(s).
6/4/2009, 9:16:39 GMT -> *********************** End of LU Session ***********************
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6/4/2009, 9:16:44 GMT -> End LuComServer
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