Endpoint Protection

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  • 1.  LiveUpdate stop working - "LU1803: LiveUpdate failed while getting your updates"

    Posted Jul 07, 2010 08:40 PM
    It's the same problem again!
    This time, I am not gonna make the same mistake like last time and end up had to reinstall my whole system. (https://www-secure.symantec.com/connect/forums/cant-reinstall-sep-11-after-uninstallation)

    When click on LiveUpdate, the error window pops up with "LU1803: LiveUpdate failed while getting your updates" message.
    When click on Symentec LiveUpdate in the Control Panel, error window pops with "LiveUpdate could not access its settings, Error Code: 0x000000000" message.

    System Info = Windows 7 Ultimate 64-bit
    SEP Version = 11.0.5002.333

    SEP is an unmanaged version given by my school for personal use. I am able to manual download virus definition from my school's web site and install it.

    Please Help! Thank you.




  • 2.  RE: LiveUpdate stop working - "LU1803: LiveUpdate failed while getting your updates"

    Posted Jul 08, 2010 12:21 AM
    First assure that you are able to access symantec sites.Refer this KB
    How to determine whether your firewall is blocking LiveUpdate 


  • 3.  RE: LiveUpdate stop working - "LU1803: LiveUpdate failed while getting your updates"
    Best Answer

    Posted Jul 08, 2010 06:45 AM
    Below articles should help for the error LU1803

    Title: 'You receive the following error:
    "Error:LU 1803 and unable to run LiveUpdate"'
    Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2009122912401048?Open&seg=ent

    Title: 'The SEPM's LiveUpdate fails with an Error: LU1803'
    Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2009081803143348?Open&seg=ent


  • 4.  RE: LiveUpdate stop working - "LU1803: LiveUpdate failed while getting your updates"

    Posted Jul 08, 2010 11:48 AM

    Thanks for reply, Mudit. I've not tried the first link yet. Will report back the result.
    Just for your infomation, the second link you've provided is for XP only. The directories have been changed in Vista dn W7. So it's only partically appliable to the problem.
    Nonetheless, thank you for the advise.
    -Max


  • 5.  RE: LiveUpdate stop working - "LU1803: LiveUpdate failed while getting your updates"

    Posted Jul 08, 2010 11:55 AM
    remove liveudpate  from add/remove programs
    delete liveupdate folders
    isntall liveupdate you can find that in CD1 of sep cd
    do a reapair of sep from add/remove programs
    run liveupdate by start - run - luall.exe


  • 6.  RE: LiveUpdate stop working - "LU1803: LiveUpdate failed while getting your updates"

    Posted Jul 08, 2010 10:13 PM
    Able to download the file. Firewall is configured correctly.


  • 7.  RE: LiveUpdate stop working - "LU1803: LiveUpdate failed while getting your updates"

    Posted Jul 08, 2010 10:25 PM
    Tried this, but no luck.


  • 8.  RE: LiveUpdate stop working - "LU1803: LiveUpdate failed while getting your updates"

    Posted Jul 08, 2010 10:27 PM
    Mudit, thank you.
    I am happy to report back that link #1 is the fix for my problem.
    LiveUpdate is now working again.
    Thank you all.