Workflow Soluiton

Is it possiable to create an external process type action that pulls through all the details of a incident ticket.

For example.  If i wanted to create a process action that created a form when clicked.  Instead of having to manually type in all the details form the ticket it would auto fill in what feild's it already has?

Take a look at the 'Classifcation' project in ServiceDesk which allows you to edit a Ticket, this use the input of a 'ReportId' to then get the details.
You can do the same, if you have custom fields you want to show just get them with your DBDT component or a custom SQL component.