Workflow Soluiton

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  • 1.  Location not populating in Incidents

    Posted Jan 27, 2011 07:20 PM

    Hi Guys,

     

    I have setup SD 7.1 in a test area, I have sync'd the notification and service desk servers with AD and verified the Location is populated there (which it is) however when creating an incident the location is not populated.

    I need some help finding out where the Location is pulled from and which part of the workflow needs changing to make it work.

    Thanks again guys



  • 2.  RE: Location not populating in Incidents

    Posted Jan 31, 2011 02:41 PM

    Location is populated from CMDB Solution by manually creating them in the SMP and not from Active Directory (I know..odd huh)

    Under "Manage>Assets" go to  "Manage Configuration Items>Organizational Types"

    there you will find the locations. 

    Follow This KB article for details.

     

    Note: there is a statement in it about no Location field in Active Directory but that is not enirely accurate as you may have found yourself.  There is an "Office" attribute from what I remember and that surely would go a long way in the Incidents. 

     

    poor work from Symantec on this one in my opinion.