File Share Encryption

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  • 1.  Lost connection to network drive.

    Posted Jun 06, 2017 02:05 PM

    Hi,

    I installed SYMC ENCRYPTION DESKTOP CORPORATE BY PGP 10.3 on a users laptop. The user then lost the ability to connect to the network drive. I tried everything to mapp the network drive back but I had no success. Can someone please help me out with this issue.

    Thanks,
    Kevin



  • 2.  RE: Lost connection to network drive.

    Posted Jun 07, 2017 07:48 AM

    There is an active KB article about this, please see below:

    http://www.symantec.com/docs/TECH246582



  • 3.  RE: Lost connection to network drive.

    Posted Jun 07, 2017 09:26 AM

    I don't understand how to fix the issue. They don't have it anywhere. 



  • 4.  RE: Lost connection to network drive.

    Posted Jun 07, 2017 09:32 AM

    The solution is in the link posted above under SOLUTION

    It's not easy to miss.

    Regards,

    Ule



  • 5.  RE: Lost connection to network drive.

    Posted Jun 07, 2017 09:57 AM

    Before you go as far as making changes to the Network Provider order, please confirm if you have LogMeIn installed.  If not, then this may not apply to you anyway.

    If you're curious though, the below MS article tells you how to amend the Provider Order (steps 1, 2, 5, and 6 are the ones that are relevant)

    https://technet.microsoft.com/en-us/library/cc732472(v=ws.10).aspx



  • 6.  RE: Lost connection to network drive.

    Posted Jun 07, 2017 10:43 AM
      |   view attached

    The only problem is that I am missing the Provider Order tab.

    Attachment(s)

    docx
    Doc1_2.docx   48 KB 1 version


  • 7.  RE: Lost connection to network drive.

    Posted Jun 07, 2017 10:47 AM

    I do not have LogMeIn



  • 8.  RE: Lost connection to network drive.

    Posted Jun 07, 2017 11:46 AM

    I fixed the issue by going into regedit and replacing the order there. Thank you so much for your help.