Endpoint Protection

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  • 1.  Low Disk Space false positive

    Posted Sep 07, 2016 11:10 AM

    I'm having a hell of a time finding out why SEP or SEPM is reporting a low disk space warning.  It's an icon in the system try with blinking lights on it.  Clicking on it just brings up the option to run the Windows Disk Cleanup process.  Here's my setup...

    Windows Server 2008 R2
    Running SEPM and also has the SEP client installed
    C: = 40GB free of 111GB = 36% free, Windows and SEPM all located here
    D: = 300GB free of 7.26TB = 4% free, Bunch of data, no SEP/M stuff
    E: = 350GB free of 2.72TB = 12% free, More data, no SEP/M stuff

    Now first of all, the low disk space alert doesn't give you any actual information about what it's talking about.  The C: drive would be the one I would expect it to check because that's where all of the SEP/M stuff is.  Why it would care about the other drives I don't know.  But the C: drive has plenty of space both actual space and percentage free.  So that shouldn't be a problem.  The D: drive is low on space percentage wise.  But since it's such a large drive, there's still a good chunck of actual space free.  And since there's nothing that SEP or SEPM is doing on that drive, I don't see why it would even care.  I know I don't need SEP to worry about it.  I can manage this myself.  The E: drive should be fine either way so likely isn't involved.

    So, is there a way to know what drive SEP/M is reporting low disk space on?  Is there a way to tell it to ignore secondary drives?

    Thanks



  • 2.  RE: Low Disk Space false positive

    Posted Sep 07, 2016 11:44 AM

    Do you have a screenshot of this? SEP/SEPM wouldn't alert to this unless you were trying to upgrade or install a client and the process stopped due to low disk space. This would be in the SEP_INST.log file though.

    The Windows Disk Cleanup icon is apart of the OS - not SEP/SEPM.



  • 3.  RE: Low Disk Space false positive

    Posted Sep 07, 2016 02:36 PM

    While I was getting some screen shots, I see that it was LiveUpdate that was reporting the low disk space, not SEP or SEPM directly.  Doing some searches on that I found some posts which suggest disabling the ALuNotify.exe application from the startup programs.  I did that and no notification showed up this time.  That's nice.  The full command from the startup is...

    ALuNotify.exe "/LOWDISKSPACE C"

    So this suggests it was specifically checking for low disk space on C.  Although as I stated, the C drive is far from low on space.  Do you have any reason to suggest that it would be bad to remove this from the startup checks?

     



  • 4.  RE: Low Disk Space false positive

    Posted Sep 07, 2016 02:44 PM

    Correct. LU will also check disk space to ensure there is enough before downloading and updating content.

    I found this article:

    http://www.symantec.com/docs/TECH196326

    ...which, as you've mentioned, suggests removing from startup. However, it doesn't mention if any functionality is broken or what else may occur.

    If you feel comfortable disabling it than go ahead.